A couple of weeks ago we were honoured with a visit by Olympic heroines Jessica Ennis-Hill and Sophie Hitchon, along with a BBC camera crew, to shoot footage for a documentary feature about the next generation of British athletes. This programme was broadcast on BBC 2 on Saturday and is currently available to view on the BBC iPlayer for the next 30 days. Watch it again here:
We are very happy to announce that the Library has been successfully re-accredited with the coveted Customer Service Excellence (CSE) Award.
CSE was developed by the UK Government ‘to offer services a practical tool for driving customer-focused change within their organisation’.
In order to achieve the award, organisations are assessed against 57 separate criteria under five main strands: Customer Insight, The Culture of the Organisation, Information and Access, Delivery and Timeliness and Quality of Service.
In 2017, the Library achieved full compliance against all 57 criteria and had six areas considered to be ‘compliance plus’, which is market leading.
The report stated:
“The Library continues to demonstrate a strong commitment to customer service excellence and this is driven from the top… customer service remains at the heart of service delivery.
“Staff are polite and friendly to customers and many internal customers described ‘great service with a smile’.”
Students described library staff as “really trying to understand us” and were particularly impressed with the time taken to deal with their query, commenting that “it was much quicker than I expected”.
Matt Cunningham, User Services Manager at the Library, who oversaw the accreditation visit said:
“The Library spends a lot of time and effort in training library staff to make sure they help University staff and students in a helpful and informed way.
“Having this confirmed through the CSE award is great because it shows we are getting it right.”
Because the opening hours of the Library are reduced during University Vacations we often receive queries from postgraduate and research students asking where else they can study on campus when the Library is closed. There are at present three other possible locations that can be used:
- Graduate House, the University’s purpose built social space and workspace for postgraduate taught and research students, which is open week days between 8am to 12am, and at weekends between 8am-5pm.
- The Stewart Mason Building, where there are two open access computer labs for postgraduate and research students. The labs have a total of 79 workstations and are located in SMB.1.08 and SMB.1.09. The labs can be accessed 24 hours a day via swipe card (your University ID card).
- The Haslegrave Building, offering a multi-boot computer labs in N004 / N005 with 80 or 40+40 seats offering Mac OSX / Windows / Linux, plus six open access computers in the Haslegrave Foyer area on the ground floor. Haslegrave is accessible 24 hours a day via swipe card.
The building work on Level 3 has now been completed and we are now the proud possessors of a brand new collection of very comfortable little study booths out on Level 3, in the area where the printers used to be.
The printers themselves have been moved into the area opposite staircase B and the PC Clinic:
We hope you like it as much as we do!
For & Against: Art, Politics and the Pamphlet is a collaborative project between Radar and Loughborough University academics Dr Gillian Whiteley and Dr Jane Tormey, RadicalAesthetics-RadicalArt (RaRa).
This engaging programme responds to research into the political pamphlet and the relevance of the pamphlet for contemporary art practice. It has comprised a series of public workshops, a symposium, a Charnwood Museum exhibition and Pamphlet Day, a day-long public event in the town centre. Jane Tormey and Gillian Whiteley are working on a forthcoming edited book, ‘Art, Politics and the Pamphleteer’, to be published in the RaRa series by Bloomsbury.
This exhibition shares elements of this project, including new pamphlets by artists Patrick Goddard, Ferenc Gróf and Rory Pilgrim, commissioned by Radar; a selection of historical pamphlets from the Art of the Pamphlet exhibition; documentation of a series of pamphlet workshops led by artists Freee, Ruth Beale, Ciara Phillips and Little Riot Press and artworks inspired by For & Against workshops led by artists Chiara Dellerba and Sarah Green, and writer Alison Mott.
The exhibition runs until 1st September.
On Monday 10th July work will commence on improving the traffic flow on the University Road outside the Library. Constructors will be making a new passing place for traffic as well as widening the existing bus stop.
The road will remain open while this work is carried out, but traffic management will be in use at times.
University Facilities Management apologise for any inconvenience this may cause.
Throughout July work will be proceeding on repairing and improving the air conditioning system in the Library. This work will be mostly taking place in the Library’s engineering plant room, but it is likely to involve some noise and disruption and there may be days when the air conditioning system to Levels 2 and 3 will need to be switched off for a time.
We will keep you up to date with any progress, and apologise for any inconvenience caused (particularly in this heat!).
Do you need a tool to help manage your references? If so, Mendeley can help! We’re running two introductory practical workshops this summer which will explain the purpose of referencing software, help you to set up a Mendeley account, add references to it and organise them into folders. You will also learn how to export references into a document and create a bibliography.
The sessions are available on the following dates:
- Wednesday 12th July, Seminar Room 2, 2-3.30pm
- Thursday 24th August, Seminar Room 2, 9.30-11am
To book a place on either session, log in to Learn: http://learn.lboro.ac.uk/course/view.php?id=5792
Please note that these workshops are aimed at new or novice users of Mendeley and will not cover advanced features.
On Monday 3rd July work will commence on relocating the printer/copier area in the middle of Level 3. This will involve the removal of the printers and the knocking down of the screening walls surrounding their location.
During this work a significant proportion of Level 3 will be unavailable to visitors, though access will still be open to the PC Clinic, the Seminar Rooms and Training Room 1. The printers from this area will also be unavailable for use during this time – if you need to print, photocopy or scan documents, alternative machines are still available on Levels 1.2 and 4.
This work will involve some noise and disruption. We apologise in advance for any inconvenience this may cause.
The University will be holding Open Days on Friday 30th June and Saturday 1st July. Visitors, students and staff should be aware that campus, and in particular the Library, will likely be extremely busy on both days.
As usual the Library will be hosting several displays and stands by other support services within the University on both days, and they will be taking up temporary residence this week on Level 3. As such, certain study areas on this level will be unavailable during this time and will be cordoned off from public use.