Borrowing Books During the Summer

As summer hurtles by many of you may be casting your minds towards borrowing books over the vacation – and many of you may need to bring some of those books back before you leave!

As it stands at the moment, all Long Loan books for Undergraduates, Finalists, Postgrads (including CDS registered) are being issued until Wednesday 20th June – the very last day of term.

From Monday 11th June all Long Loan and Week Loan books will be issued over the summer vacation to either Wednesday 3rd October or Friday 5th October 2018 depending on your status.

All Long Loan and Week loan books borrowed by Finalists will only issue until Wednesday 20th June – we will be issuing reminders to Finalists about clearing their accounts nearer the time.

All External user and Alumni loans remain on a rolling 4-week or one week loan.

High Demand loans, as always, remain the same.

Leisure Reading books will also issue until the 20th June, up until 11th June when they will also issue over the summer vacation.

Please remember that all books are subject to recall over the vacation, so keep an eye on your emails unless you want a nasty surprise when you come back!

Noise Alert Text Service

Today we launch our new Noise Alert Text Service in the Library. If you’re experiencing too much noise disruption in your study area, text the number on one of the posters displayed across Levels 1 & 2 and on all the study tables in the Silent Study Area, and a member of staff will be sent to investigate ASAP.

When sending an alert, please give us your floor location and either study desk number or approximate seating location.

Please note this service is to alert us about noise disruption – if you have any other enquiries, please visit one of our Enquiry Desks.

24-7 Opening and Extra Library Support during Exam Period

Charlie says… it’s that time again! Yes, the exam season is looming, and as usual, the Library will be doing everything we can to help everyone through – plus a little extra!

  • 24-7 Opening. The Library will be open non-stop from 8.30am on Monday 21st May and will remain so until 2am on Wednesday 20th June. This is an increase of three extra 24-7 days from last year!
  • Extra Study Space in Seminar Room 1. Additional study tables will be placed inside our largest seminar room on Level 3 and this will be open for students to use from 21st May through until Friday 8th June. No need to book, just go and grab a seat!
  • Library On Tour – James France. Library staff will be available in the James France Study Room D002 from 10am-3pm from Tuesday 29th May to Friday 8th June to provide assistance for users requiring additional staffed study space.
  • Desk Clearing. Busy library means fewer spaces, and sometimes people aren’t always considerate about how much space they take up! As usual we’ll be patrolling the floors and removing any items left unattended for more than 30 minutes to free up space.
  • Noise Alert Text Service. From Monday 21st May we will be launching a new noise alert system where people can text a mobile number to let us know if anyone is being noisy or disruptive. Further details to follow soon!
  • Library Café Later Opening. The Library Café will be extending its regular opening hours from 8.30am to 10pm for three weeks beginning Monday 21st May – so you’ve got lots more time to grab a break (just make sure you’re back in 30 minutes!)

Keep an eye on our Twitter and Facebook feeds for further service updates and announcements, and don’t hesitate to get in touch with us if you need any kind of assistance or support – we’re here to help.

Best of luck!

Check In, Check Out Email Notifications

New system, new features! We’ve recently rolled out a different – to say nothing of sustainable! – method of informing users of their daily check out – check in activity.

From now on, users will receive an email overnight that summarises all the books that they have borrowed and/or returned during the day. Not only will this help users to keep a record of their borrowing (and hopeful resolve a lot more of the queries we get at the desk!), but it will also help the environment, as it means users no longer have to print out receipts for transactions at the machines. We did a ballpark estimate that this facility would save us at least 150,000 feet of paper receipt roll every year!

Printed receipts are still available for those who want them, and a receipt will always be printed for any financial transactions done at the self issue machines.

Library Opening Hours During the Easter Vacation

After term ends on Friday, from next Monday 19th March the Library will be switching to a vacation opening hours schedule until the start of the Summer term on Monday 16th April. 

Our opening hours will be as follows:

Sunday: Closed

Monday: 9.00 – 8.00

Tuesday: 9.00 – 8.00

Wednesday: 9.00 – 8.00

Thursday: 9.00 – 8.00

Friday: 9.00 – 8.00

Saturday: Closed

The Library will be closed along with the rest of the University over the Easter Bank Holiday period for six days days from 8pm on Thursday 29th March, through until 9am on the following Wednesday, 4th April. Do please note our later opening time – 9am instead 8.30am – plus the fact that we are closed every weekend during the vacation until Saturday 14th April, when we revert to our usual term time opening.

Additionally, the PC Clinic will be switching to its vacation opening schedule as well, which is Monday to Friday, 11am to 3pm. Out of these hours, you can contact the IT Services Help Desk, which is staffed 8.30am-5.30pm Monday-Friday.

Looking slightly further ahead, our Summer Term 24-7 exam period opening begins on Monday 21st May.

Have a good holiday!

Phishing via Spam Emails

IT Services would like to advise all users that several university accounts are receiving Phishing attacks via email. The emails can be seemingly sent from student or staff accounts reporting to share files, obtain exam results, or confirm your email is active, by following a link.

IT Services encourage you to please beware of links sent via emails, even those sent by people you trust as if they are compromised your account is at risk of being compromised too.

If you have received a phishing email, please delete it now, if you have not done so already.

If you have received a phishing email, clicked on the link, and provided your university credentials (username and password), please contact the IT Service Desk (it.services@lboro.ac.uk or 01509 222333) so we can check your university mailbox and take recovery action. If you receive anything of this nature in the future or are unsure if an email is genuine or not, please do not hesitate to contact our service desk who will be able to advise.

More information can be found at: http://www.lboro.ac.uk/services/it/student/security/phishing/

*Phishing is the attempt to acquire sensitive information such as usernames, passwords, and credit card details (and sometimes, indirectly, money) by masquerading as a trustworthy entity in an electronic communication.

Remote Working Service Upgrade (Off-Campus Access)

IT Services will be carrying out an upgrade to improve security on the Remote Working Service – also known as the VPN service – a service that provides staff and students with secure access to resources when working away from campus.

As part of this change, IT Services will:

  1. Upgrade the Cisco AnyConnect VPN Client service2
  2. Retire the web link Remote Working Portal (https://vpn.lboro.ac.uk) service

These changes are scheduled to take place on Wednesday, 11th April 2018.

Remote Working Service (VPN)

  • There will be a brief outage to users connected to the Cisco AnyConnect VPN Client service (between 7am – 8am) while the upgrade occurs.

Remote Working Portal

  • IT Services will be contacting users of the web link Remote Working Portal service (https://vpn.lboro.ac.uk) to recommend they move to the Cisco AnyConnect VPN Client service.

For further information please visit Staff / Students or alternatively contact the IT Service desk at it.services@lboro.ac.uk, or visit the PC Clinic based in the Pilkington Library.

New Semester, New Library Catalogue (Plus Borrowing Changes)

In the switch over between semesters, the Library introduced its new Library Catalogue and library management system.  This has brought a few changes, which are detailed below.

New Library Catalogue Plus:

1. Clearer search tabs:

As well as having a cleaner interface (as appreciated by students in our pre-launch user testing), there are now only two search tabs – Catalogue and Articles Plus.

 

Catalogue searches for books, journal titles, DVDs and other material held by the Library and all items from the Loughborough University Institutional Repository.

Articles Plus provides access to online full-text journal articles and conference papers accessible at Loughborough University.

2. Better filtering

When you get your results, you can now specify whether you want results from the Loughborough or London libraries and can even narrow down to just e-resources.

 

3. Access to subject specific databases:

Subject guides provide access to the key databases for your subject area and can be found from the Library Catalogue Plus screen (see below) or directly from: http://www.lboro.ac.uk/services/library/students/subjectguides/  

Borrowing Changes

1. Longer high demand loan periods
These will now issue until 23.55 on the next working day instead of 2.30pm (e.g. if you issue a book on Friday, it will be due in at 23.55 on Monday). It is no longer possible to book high demand items for a specific date but users can request them on the catalogue if they are on loan to other users. The fine for high demand books is now £3 per day rather than 50p per hour.

2. High demand books now renewable

As long as no-one else has requested them, high demand books are now renewable.

3. More renewals
Following user feedback, these have been raised. Week loan, long loan and high demand items can all be renewed 10 times by users. Staff/researchers can now renew long loans 3 times and week loan/high demand items 10 times. You can renew books on the catalogue by logging into the My Account section or on the self-service machines in the Library.

4. Courtesy notice emails

We will send out the usual courtesy notice 4 days before a book is due for return and a second reminder email on the actual due date. Because of this, we are not fining on the day a book is due for return – the fine would start the following day. The emails are now called “Library books due for return” as some users had problems with the reminders going into spam folders because they contained the word “loan” in the title.

5. Weekends

Books are no longer due on any weekend. If a week loan is issued on a Sat/Sun it will be due in on the Monday after a week has passed e.g. if a week loan was issued  on Sunday 4th Feb it would be due on Monday 12th Feb not Sunday 11th.

Further information and feedback

If you need any help using the new system or have any feedback– simply email library@lboro.ac.uk, pop into the Library to talk to the staff on the Information Desks or contact your Academic Librarian.