It’s that time of the year again… new students will be arriving for the new academic year on Tuesday 26th, Wednesday 27th and Thursday 28th September. To assist with their arrival into halls various car parks will be open only to arriving students on these days, including the Library car park on the following days:
- On Wednesday 26th September half of the Library car park will be closed.
- On Thursday 27th September the entire Library car park will be closed.
Security recommend that visitors use the multi-storey car park next to the Engineering School, which is only a five minute walk to the Library.
We apologise for any inconvenience.
The University will be holding Open Days on Friday 22nd September and Saturday 23rd September. Visitors, students and staff should be aware that campus, and in particular the Library, will likely be extremely busy on both days.
The Library will, as usual, be hosting several displays and stands by other support services within the University on both days, and they will be taking up temporary residence this week on Level 3. As such, from Wednesday 20th, certain study areas on this level will be unavailable during this time.
The 2017 School Games are being held on campus next week, from Thursday 31st August to Sunday 3rd September inclusive. Visitors should be aware that in order to allow for set up, operation and de-rig of the School Games, some car parks and roads across campus will be fully or partially closed. There are also likely to be increased noise levels on campus at certain times and in particular areas.
Specific to Library visitors, the Library Car Park will be partially closed to visitors from Tuesday 29th August to Sunday 3rd September, and Car park 3 (opposite the Library, to the rear of Burleigh Court) will be partially closed from Monday 28th August – Sunday 3rd September.
On Thursday 31st August between 4pm-10pm, University Road from the Security Junction to the bottom of Manzoni Hill will be closed for the Opening Ceremony.
Further information about the event can be found on the link below:
We apologise in advance for any inconvenience.
Just to remind all of our visitors that the Library will be CLOSED along with the rest of the University during the entire Bank Holiday this coming weekend, and that we will not be re-opening until Wednesday 30th August.
This will coincide with the beginning of the Special Assessment Period, when the Library will be temporarily extending its opening hours to 9am – 8pm on weekdays from Wednesday 30th August to Thursday 7th September. Please note we remain closed at weekends. From Friday 8th September we return to our usual vacation opening times for the remainder of September.
A couple of weeks ago we were honoured with a visit by Olympic heroines Jessica Ennis-Hill and Sophie Hitchon, along with a BBC camera crew, to shoot footage for a documentary feature about the next generation of British athletes. This programme was broadcast on BBC 2 on Saturday and is currently available to view on the BBC iPlayer for the next 30 days. Watch it again here:
We are very happy to announce that the Library has been successfully re-accredited with the coveted Customer Service Excellence (CSE) Award.
CSE was developed by the UK Government ‘to offer services a practical tool for driving customer-focused change within their organisation’.
In order to achieve the award, organisations are assessed against 57 separate criteria under five main strands: Customer Insight, The Culture of the Organisation, Information and Access, Delivery and Timeliness and Quality of Service.
In 2017, the Library achieved full compliance against all 57 criteria and had six areas considered to be ‘compliance plus’, which is market leading.
The report stated:
“The Library continues to demonstrate a strong commitment to customer service excellence and this is driven from the top… customer service remains at the heart of service delivery.
“Staff are polite and friendly to customers and many internal customers described ‘great service with a smile’.”
Students described library staff as “really trying to understand us” and were particularly impressed with the time taken to deal with their query, commenting that “it was much quicker than I expected”.
Matt Cunningham, User Services Manager at the Library, who oversaw the accreditation visit said:
“The Library spends a lot of time and effort in training library staff to make sure they help University staff and students in a helpful and informed way.
“Having this confirmed through the CSE award is great because it shows we are getting it right.”
Because the opening hours of the Library are reduced during University Vacations we often receive queries from postgraduate and research students asking where else they can study on campus when the Library is closed. There are at present three other possible locations that can be used:
- Graduate House, the University’s purpose built social space and workspace for postgraduate taught and research students, which is open week days between 8am to 12am, and at weekends between 8am-5pm.
- The Stewart Mason Building, where there are two open access computer labs for postgraduate and research students. The labs have a total of 79 workstations and are located in SMB.1.08 and SMB.1.09. The labs can be accessed 24 hours a day via swipe card (your University ID card).
- The Haslegrave Building, offering a multi-boot computer labs in N004 / N005 with 80 or 40+40 seats offering Mac OSX / Windows / Linux, plus six open access computers in the Haslegrave Foyer area on the ground floor. Haslegrave is accessible 24 hours a day via swipe card.
The building work on Level 3 has now been completed and we are now the proud possessors of a brand new collection of very comfortable little study booths out on Level 3, in the area where the printers used to be.
The printers themselves have been moved into the area opposite staircase B and the PC Clinic:
We hope you like it as much as we do!
On Monday 10th July work will commence on improving the traffic flow on the University Road outside the Library. Constructors will be making a new passing place for traffic as well as widening the existing bus stop.
The road will remain open while this work is carried out, but traffic management will be in use at times.
University Facilities Management apologise for any inconvenience this may cause.
Throughout July work will be proceeding on repairing and improving the air conditioning system in the Library. This work will be mostly taking place in the Library’s engineering plant room, but it is likely to involve some noise and disruption and there may be days when the air conditioning system to Levels 2 and 3 will need to be switched off for a time.
We will keep you up to date with any progress, and apologise for any inconvenience caused (particularly in this heat!).