Replacement of Cold Water Main to the Library, Wednesday 5th April

On Wednesday 5th April University Facilities Management will begin work on replacing the mains cold water main between Telford Hall and Wolfson. While this work is carried out, the water supply to the Library will be turned off. Alternative arrangements have been made to provide an alternative source of water to the building so users should not be unduly effected – however, these circumstances may change, and we shall inform users of any developments through our usual social channels.

This work is due to begin by 9am and it is anticipated that it will be completed by 6pm, though it is hoped the Library supply will be reconnected within a few hours.

We apologise in advance for any inconvenience.

Changes to Creative & Print Services on Campus

Creative and Print Services have recently expanded their services to include the University Mailroom and Parcels. Formerly part of Facilities Management, mail and parcels have been integrated with Print Services delivering a joined up approach to all print, post and distribution services.

From 3rd April 2017, the Herbert Manzoni Building will be adapted and refurbished to bring all three services under one roof including an exciting new look foyer and reception area providing a one-stop-shop for print, parcels and post services.

During this period the counter services operating from the Herbert Manzoni Building will be closed from Thursday 20th April and relocated to the ground floor of Sir Arnold Hall (building 63) and Parcels (Student Accommodation Building – building 52) until the end of May. A pop-up service from Sir Arnold Hall will include printing, copying and binding and services from Parcels will include all mail and parcel services.

Whilst every effort will be made to ensure business runs as usual, there may be some disruption to services during this period. If you need to meet a deadline please ensure you allow plenty of time to get your work printed and bound in advance. For further information please visit the Creative and Print Services website or contact the team on creativeandprint@lboro.ac.uk.

Power Supply Issues in the Library and on Campus – RESOLVED

The power to all University buildings has now been restored.

The Facilities team has identified the cause of the problem and is working to provide a permanent solution. We anticipate no further disruption while this work is carried out, unless faults occur elsewhere on the network.

If anyone is experiencing any localised disruption to power, please contact the FM helpdesk.

We apologise for any inconvenience there has been this morning.

 

The Library is currently experiencing issues with its power supply.

This is a campus wide issue.

Although the power is on at present, it is at risk of going off again.

Many PCs across the Library are still without power.

Cleaning Staff have NOT been able to clean the Library, so there will be some mess.

University Facilities Management are working to fix the problem ASAP.

Please bear with us until everything is fixed.

We are sorry for any inconvenience. 

 

University Road Closed, Saturday 25th March 7.30-10.30am

This Saturday 25th March University Facility Management shall be tarmacking across a stretch of University Road following the replacement of a water main between Telford Hall and the Wolfson Building. This means that University Road will be closed between Pilkington Library and University Lodge on Saturday 25th March 7.30am until 10.30am approximately. 

The bus service will still run but will enter the campus off Epinal Way loop round Margaret Keay Road  back onto University Road and out of the Epinal Way entrance. They will then go up Ashby road to the roundabout down Holywell Way to Holywell Park bus stop and then reverse the route. Please note that the bus stops on University Road shall not be in use during these times apart from the stop opposite Rutland Building. 

Visitors arriving by car will only be able to access the Library Car Park through the Holywell Park/Burleigh Court entrance.

We apologise for any inconvenience this may cause.

Campus Telephone System Upgrade – Loss of Service 18th-20th November & 2nd-4th December

iPhone-3-D4236-5521-670x216IT Services will be carrying out essential maintenance to the campus telephone system during November and December to upgrade systems to allow the planned video conferencing project to commence. The scheduled works will result in loss of service. All telephones and telephone services, voicemail, fax and Jabber will be unavailable for extended periods of time during both weekends and should be considered unavailable for the extent advertised. Telephones on campus will be out of operation and callers from off campus will hear an error tone.

The timescale for the work is as follows:

  • 18th-20th November: From 18:00 on the Friday  to 22:00 on the Sunday.
  • 2nd-4th December: From 18:00 on the Friday through to 22:00 on the Sunday.

As part of the campus telephone system, the Library will be effected by this work. As such, on all of these dates, users will be unable to contact the Library by means of telephone. However, alternative methods of communication are available:

  • The Library’s social media channels, Facebook and Twitter.
  • Email, via our Ask A Librarian service.
  • Face to face, via any of our Enquiry Desks (we don’t bite!)

If you find you need to renew a book on any of these dates, you can do so via the following methods:

  • In the Library, via the Level 3 User Services Desk.
  • In the Library, via logging into one of the Self Service machines on Levels 1-3 – you will need your ID card to log in to the machines.
  • Online, by logging into your user account via Library Catalogue Plus, using your University username and password, and using the renewal option.
  • Email, via Ask A Librarian, or directly contacting one of the User Services Team evening & weekend supervisors.

During the specified maintenance periods, campus security will be contactable in the event of emergency on 0800 526966.

Other IT systems and services should remain unaffected.

We apologise in advance for any inconvenience.

Water Main Repair Work Outside Library on Wednesday 23rd November

D3415-26University Facilities Management will be carrying out an urgent repair on the main water pipe that feeds many buildings on campus, including the Library. This work is aimed to commence at 10am and it is hoped will be completed by 4pm.

The Library will be making alternative arrangements for its water supply during this time so we should not be unduly affected. However, we shall immediately alert all users and visitors should this situation change. Fingers crossed!

You Said, We Did – In the Summer Time!

D3415-26

‘In the Summer time

When the weather was hot

Down at the Library

We did quite a lot’*

The Library recieves feedback from its users in a number of different ways: through surveys carried out, through individual comments and via staff/student committees. We endevour to take account of our users’ views on our services when prioritising work over the Summer. This summer has proved to be no different! We have completed a number of projects to improve the services we offer:

  • Improvements to Wi-Fi. We have worked with colleagues in IT Services to improve the wi-fi signal on Levels 3 & 4 of the Library.
  • Installed plug sockets on desks. The desks on Levels 1 and 2 of the Library didn’t have any plug sockets on them. We worked with colleagues in Facilities Management to ensure the majority of desks on this floor either have sockets on the tables themselves or are next to a socket if next to the windows. This will give people more flexibility about where they can sit.
  • Extra Group Study Room. We have converted one of our staff Consultation Rooms into a fifth Group Study Room on Level 4. This can be booked on our online room booking system as  Group Study Room 4E.
  • Changed all the PCs in the Group Study Rooms. Colleagues in IT Services and Teaching Support have installed mini NUK Pcs in all the Group Study Rooms to replace the awkward, bulkier PCs in the cabinets.
  • Changed the booking slots for single Study Carrels. Students told us they struggled to use our single study carrels as they were only available in 3 hour slots and so were no use if you had a 9am lecture. We have changed the booking slots to hourly bookings in the same way all the other resources are to resolve this problem.

Hopefully you will agree there has been a lot of action as a result of your feedback. If you have any questions about the improvements or would like to leave feedback on any other issue, please feel free to fill out one of our suggestion cards on L3 or email Matt Cunningham, the User Services Manager (M.S.Cunningham@lboro.ac.uk)

*with apologies to Mungo Jerry!

University Open Days & the Library 23rd-24th September

amyzhengThe University will be holding Open Days on Friday 23rd September and Saturday 24th September. Visitors, students and staff should be aware that campus, and in particular the Library, will likely be extremely busy on both days.

The Library will again be hosting several displays and stands by other support services within the University on both days, and will be taking up temporary residence this week on Level 3. As such, certain study areas on this level will be unavailable during this time.

Open Day June 2016 image by Amy Zheng.