Remote Working Service Upgrade (Off-Campus Access)

IT Services will be carrying out an upgrade to improve security on the Remote Working Service – also known as the VPN service – a service that provides staff and students with secure access to resources when working away from campus.

As part of this change, IT Services will:

  1. Upgrade the Cisco AnyConnect VPN Client service2
  2. Retire the web link Remote Working Portal (https://vpn.lboro.ac.uk) service

These changes are scheduled to take place on Wednesday, 11th April 2018.

Remote Working Service (VPN)

  • There will be a brief outage to users connected to the Cisco AnyConnect VPN Client service (between 7am – 8am) while the upgrade occurs.

Remote Working Portal

  • IT Services will be contacting users of the web link Remote Working Portal service (https://vpn.lboro.ac.uk) to recommend they move to the Cisco AnyConnect VPN Client service.

For further information please visit Staff / Students or alternatively contact the IT Service desk at it.services@lboro.ac.uk, or visit the PC Clinic based in the Pilkington Library.

Don’t Panic! Extra Exam Support on Campus

It’s that time of the year again! But don’t panic – there are a wide range of resources available on campus to help you through the stresses and strains of the exam period, ranging from a wide variety of study spaces (that’s right, not just us!), IT help and personal and medical advice if things are getting on top of you. Visit the University’s one-stop exam support page here – http://www.lboro.ac.uk/internal/news/2018/january/exam-support.html – for more info.

Google to Microsoft Switchover – the Countdown has Begun!

The upgrade from Google to Microsoft services is now in process. Emails have already moved to Microsoft Outlook, and we are now fast approaching December 1st, when full access to remaining Google services through your Loughborough student account will be removed. This includes Google Drive, Google Calendars, and Google Photos, among others.

Now is the time to back up your Google data to ensure it is not lost when access is withdrawn. The initial backup process is straightforward, and instructions can be found here: www.lboro.ac.uk/it/returners.

Please keep your data safe by storing it in a location of your choice. IT Services encourage you to make use of your new OneDrive for Business account, as it has unlimited storage and will allow you to access your files and data anywhere, on or off campus.

If you require further help, please visit the PC Clinic in the library, or email IT.Services@lboro.ac.uk. PC Clinic will also be hosting drop-in sessions near the end of the month, dedicated to walking you through the back up process. Details of the sessions will be posted on IT Services’ Twitter page (@LboroITServices) and ITS Announcements on the IT Services Website.

Building Work in Level 3, Commencing 3rd July

On Monday 3rd July work will commence on relocating the printer/copier area in the middle of Level 3. This will involve the removal of the printers and the knocking down of the screening walls surrounding their location.

During this work a significant proportion of Level 3 will be unavailable to visitors, though access will still be open to the PC Clinic, the Seminar Rooms and Training Room 1. The printers from this area will also be unavailable for use during this time – if you need to print, photocopy or scan documents, alternative machines are still available on Levels 1.2 and 4.

This work will involve some noise and disruption. We apologise in advance for any inconvenience this may cause.

Library Opening Hours During the Summer Vacation

As today is officially the last day of the 2016-17 Academic Year (hooray!) it seems like a good time to remind people that from next Monday, 25th June, for the rest of the summer the Library will be switching to its vacation opening times schedule. This is:

  • Monday 9am-5.30pm
  • Tuesday 9am-5.30pm
  • Wednesday 9am-8pm
  • Thursday 9am-5.30pm
  • Friday 9am-5.30pm
  • Saturday CLOSED
  • Sunday CLOSED

Please note above that our only late(ish) evening opening is on Wednesday nights, and that we are closed entirely at weekends for the duration of the vacation (try saying that with a mouthful of ice cream!). Please also be aware that last entry to the Library is ten minutes before closing time, in order to allow staff to clear the building.

The IT Services PC Clinic in the Library is open throughout the summer, but only during the hours 11am-3pm. Outside these times the IT Services Help Desk can be contacted 8.30am-5pm (week days only).

The Library Shop will be closed for the summer, but the Library Café will remain open, 9.30am-3pm daily, dispensing breakfast cobs, coffee and sympathy for those who aren’t sunning themselves on a beach somewhere instead!

As usual during the vacation we will be catching up with a few out-of-season maintenance jobs around the building; we will keep everyone posted here and on our usual social media channels of when & where these will be taking place to minimise any potential disruption to visitors.

Graduating this Summer? Remember to Clear your IT Services Account!

Important message from IT Services for all final year students graduating this summer.

Following completion of your studies your IT user account will enter a 30 day expiry period.

After 30 days, access to your account, and all University systems will be permanently terminated. Please read the following guidance to avoid loss of data.

Important: Action required

  • Back up any data you wish to keep (Important emails, data from *Google Apps , U Drive, OneDrive for Business and content from Learn)
  • Update you email details .Where you have quoted your University email address (online accounts, job applications etc.)replace this with your personal (non-university) emails address.
  • Redeem any unused printer credits. Credit that is not redeemed prior to account expiry will be lost.

Full advice and guidance can be found on the IT Services webpage: Finalists and Alumni

If you need further assistance, please contact IT Services by e-mailing IT.Services@lboro.ac.uk , or by phoning (01509) 222333.

*To take copies of your Google data – Google takeout, follow our step by step ‘Backup your Google Apps’ instructions: http://www.lboro.ac.uk/services/it/student/leaving/

Don’t Panic! Exam Support on Campus

The Library may seem like hub of all exam activity on campus, but there are a variety of other study facilities and support hubs student can fall back on during the exam period. To that effect, the University have created a simple one-stop shop web site detailing all the study support and learning facilities available right now on campus, ranging from study spaces and computer labs to personal support should things start to get on top of you.

http://www.lboro.ac.uk/students/exam-support/

Library Opening Hours During the Easter Vacation

As term ends on Friday, from Monday 3rd April the Library will be switching to a vacation opening hours schedule until the start of the next term on Monday 1st May.

Our opening hours will be as follows:

Sunday: Closed

Monday: 9.00 – 8.00

Tuesday: 9.00 – 8.00

Wednesday: 9.00 – 8.00

Thursday: 9.00 – 8.00

Friday: 9.00 – 8.00

Saturday: Closed

The Library will be closed along with the rest of the University over the Easter Bank Holiday period for six days days from Thursday 13th April, through until 9am on the following Wednesday, 19th April. Do please note our later opening time – 9am instead 8.30am – plus the fact that we are closed every weekend during the vacation until Saturday 29th April.

Additionally, the PC Clinic will be switching to its vacation opening schedule as well, which is Monday to Friday, 11am to 3pm. Out of these hours, you can contact the IT Services Help Desk, which is staffed 8.30am-5.30pm Monday-Friday.

(Library Café and Shop opening hours during the vacation have yet to be confirmed.)

We return to normal term-time opening hours on Saturday 29th April. The Library will be open as usual on Bank Holiday Monday, 1st May, albeit with a skeleton service at the desks and PC Clinic.

One last date for your diary – the Summer Term 24-7 exam period opening begins on Thursday 25th May.

Have a good Easter!

Fancy £25? Sign Up for the IT Services Student Journey Workshop

Would you like to share your thoughts and experiences of using the IT resources and facilities here at Loughborough University, and suggest any ideas for improvements?  If the answer is yes, come and join the interactive student workshop being hosted by IT Services on Wednesday 22nd March.

Everything from your experiences of connecting devices to Wi-Fi, ReVIEW lecture capture, computer labs, accessing timetables and Learn etc. will be discussed on the day  a great opportunity to have your say!

All participants will receive a £25 gift voucher and will be provided with lunch, plus morning and afternoon refreshments.

This one-day workshop will take place on Wednesday 22nd March from 10:00 am to 3:00 pm. We are looking for all types of students to participate in the event, including:

  • Undergraduates
  • Postgraduates
  • Master Students
  • Placement Students
  • Pre-sessional Students
  • Mature Students
  • Distance Learners
  • Alumni

If you are available on Wednesday 22nd March and would like to take part, please complete the short form on the link below. Successful applicants will be contacted by the 16th March with the full event details!

Please only consider applying if you are available for the date and able to commit to the full day.

https://lboro.onlinesurveys.ac.uk/student-journey-workshop