IT Services Start of Term Survey – Help Them to Help You!

Fancy £30 to spend on Amazon for just a few minutes of your time – and help fellow and future students into the bargain?

IT Services are running a Start of Term Survey 2018, and it’s a golden opportunity for you to give them feedback on your experience here at Loughborough University and to ultimately help them improve their services.

The survey will take a few minutes to complete. And! For a chance to win a £30 Amazon Gift Card simply enter your student ID and follow IT Services on Twitter via @LboroITServices (assuming you haven’t already!)

To complete the survey visit the link below:

https://lboro.onlinesurveys.ac.uk/start-of-term-survey-2018

Would You Like £10 Printer Credit? Your Library Needs You!

The Library is having its annual Customer Service Excellence accreditation visit on Friday 25th May. Our assessor would really like to talk with our students to see what they think of our service – everything you say in the meeting will be anonymous. If anyone is free between 1pm – 2pm and would like to take part it would be much appreciated – we will even give £10 of print credits for your time.

Please contact Matt Cunningham on M.S.Cunningham@lboro.ac.uk or just ask at the Enquiry Desk to register your place.

Like £10 Free Printer Credit? Your Help Needed!

The Library is having its annual Customer Service Excellence accreditation visit on Wednesday 10th May. Our assessor would really like to talk with our students to see what they think of our service – everything you say in the meeting will be anonymous. If anyone is free between 11.15am – 12.15pm and would like to take part it would be much appreciated – we will even give £10 of print credits for your time.

Please contact Matt Cunningham on M.S.Cunningham@lboro.ac.uk or just ask at the Enquiry Desk to register your place.

Campus Study Space Survey

The University is looking to improve study spaces around campus and plan to improve or create spaces for study in Haslegrave and William Morris. With that in mind, a survey has been created asking students for their opinion.

It only takes a few minutes to complete, and you will be entered into a prize draw for a chance to win an iPad Mini. Why not give it go?

The survey closes at 5pm on Monday 3rd April 2017. You can find it via the link below:

https://lboro.onlinesurveys.ac.uk/study-spaces-survey-2017

Library Semester 1 KPI Results

6334000763_07e3880213The 2016-2017 Academic Year is our seventh year of measuring our KPI performance pledges, and we’re very happy to report that our half-time score is looking very healthy!

We’ve scored 100% across practically all the board for all of our scores so far this academic year, meaning we’ve kept completely up with our targets in areas such as returning and shelving books, and inter-library loan receiving and processing. Our shelving team again excelled themselves, ensuring that all books returned were back on the shelf within three hours.

The only crimp in our score was having to close the building due to the water main work back in October, meaning we only narrowly missed out on our target for 100% opening times by a single measly per cent.

Stay tuned for our next set of KPI figures which we will be compiling in April. If you would like to see a full summary of our targets and performance levels, they are available on our website. Please feel free to give us some feedback – it would be great to hear from you.

IT Services Start of Term Survey – Win £50!

it infoJust started at Loughborough University? Fancy winning a £50 Amazon voucher? Then why not complete the PC Clinic’s start-of-term survey!

It’s very simple & straightforward and will take only five minutes of your time to complete. It’s a great opportunity for you to give feedback on your experience to help the PC Clinic improve their services – help them to help you!

You can find it here: http://bit.ly/ITs16

Bronze Finish for Loughborough University Library in the NSS Olympics!

deskWe’re extremely happy to report that, following the publication of the 2016 National Student Survey (NSS) scores earlier in the week, Loughborough University Library is sitting very prettily in equal third place in the overall mean score for Question 16, ‘the Library resources and services are good enough for my needs’. We received a total of 94% – a percentage point up on our scores for 2014 and 2015, in fact. Only Oxford and Cambridge University Libraries finished with a higher mark than we did!

It is extremely gratifying to receive such a glowing acknowledgement of the service we endeavour provide to students and all users of our facilities, in close co-operation and consultation with the rest of the University and the Student Union, with whom we have worked to help improve and enhance our services to suit your needs, including extending our opening hours, adding new PCs throughout the Library, putting in extra power sockets in study areas and improving the WiFi coverage in the building.

If indeed the NSS were an Olympic contest, there might not be enough room on the podium for everybody involved in this great success – nor enough bronze medals to go round!

Pre-Exam Questionnaire: You Said…

level4

A couple of weeks ago we ran a short survey at the Level 3 desk asking students three questions about the Library during exam times. The questions were:

  • What is your preferred location to study?
  • I agree that people should be asked to leave the silent study area if they are not silent (yes/no)
  • I agree that items left on the desks in the Library should be cleared within 30 minutes during the 24/7 period (yes/no)

We had an interesting and enlightening response:

  • 70% said they preferred to study in the Library, 21% at home or in Halls.
  • 97% said yes, people should be asked to leave the silent study area if they are not silent.
  • 58% said yes, left items should be cleared from Library desks within 30 minutes during 24-7.

It’s nice to know we’re still such a popular place to study on campus, and that you support the current policy of asking people to leave the Silent Study area if they persist in making noise, even if you’re maybe lukewarm about items being cleared from desks.

Do you have an opinion about this? Why not drop us a line via one of these methods:

http://www.lboro.ac.uk/services/library/contact/feedback/

IT Services Focus Groups – Free Coffee & Cake!

10918398974_0c0d82d5f5_zIT Services are looking for volunteers (Student, Professional Services and Academic Staff, Researchers, and University Tenants) to participate in 1.5hr long focus groups to test drive the newly designed IT Services website before its official launch.

Focus groups will be taking place from Monday 4th April to Wednesday 6th April in Haslegrave, N004. Refreshments will be provided to all participants. If you are interested in taking part, please email itscommsteam@lboro.ac.uk (not us at the Library, please!) specifying your availability for dates/times listed below:

Monday 4th April AM
Monday 4th April PM

Tuesday 5th April AM
Tuesday 5th April PM

Wednesday 6th April AM
Wednesday 6th April PM

Image by yeasaris, reproduced under CC License from Flickr.

Library Opening Hours – Have Your Say!

Pilkington library after refurbishment

What do postgraduate students think about the Library’s opening hours? The Library and the Students’ Union would very much like to know!

With that in mind, we would very much appreciate if you could find a spare 10 minutes to complete this questionnaire. We are collaborating on gathering postgraduates views about the Library’s current opening hours during the Summer vacation period. The Library opens at different times throughout the year depending on term or vacation dates and is also open 24/7 during exam periods. If appropriate, information from the survey will be used in business cases to the University.

To complete the survey, visit the following link:

https://lboro.onlinesurveys.ac.uk/library-summer-vacation-opening-hours-survey-2016-2

The closing date is 31st March.

If you have any queries or questions, please contact Matt Cunningham (M.S.Cunningham@lboro.ac.uk)

Thank you in advance – Matt Cunningham, User Services Manager, Loughborough University Library and Kailey Hazeldene, VP Education, Loughborough Students’ Union.