The Library’s key performance indicators were agreed after consultation with our users about the Library’s values and how we can be shown to support them. They have been in force for the last 12 months and were monitored during two weeks to see how well we have performed against our targets - once in each semester.
So, how did we do?
Well, pretty good – even if we do say so ourselves. Of our eight indicators, we had 100% compliance on seven of them in both monitoring weeks – only falling down on keeping the Library open when advertised – missing out by three hours in Semester One and 22.5 hours in Semester Two (mainly due to an overnight powercut which was out of our control). Other highlights include shelving over 45% of books returned to the Library within one hour of them being returned to the Library, not making anyone queue to be served for more than three minutes and answering all ask a librarian queries and suggestion cards within one working day.
You can see the full results of the KPIs on the Library webpage and we will continue to monitor them next year and let you know how we have performed. If you want to feedback to the Library about this, or any other issue, don’t forget there are a number of ways you can do this. Please visit the feedback webpage for more details.