School of Business and Economics

Research blog from the School of Business and Economics

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Exploring the concept of an operating model

The concept of an operating model has come to the fore in operations management research in the last five years. Much of the available material about operating model is published by consultancies and there has been little academic focus on the definition of an operating model. In the recently published paper, Operating Model: An Exploration […]






What digital technologies mean for India’s largest anti-poverty programme

According to the UN’s New Sustainable Development Agenda, state-level anti-poverty programmes are a core building block of global strategies for poverty alleviation. The notion of anti-poverty programmes encompasses all the schemes protecting the poor and vulnerable from food insecurity, lack of sustainable livelihoods, and all the problems that income poverty entails. These programmes take different […]






Big data for anti-poverty programmes: A politically embedded view

The idea of datafication, intended as rendering many non-quantified processes into data, has become ubiquitous in business intelligence. Mayer-Schonberger and Cukier (2013) refer to big data as “a revolution that will transform how we live, work and think”, since data have transitioned from the role of optional asset to that of programmatic lens to see […]






New framework for service organisations: Service Operating Model Skills

SOMS  – Service Operating Model Skills is an industrial framework to specify the skills required for people designing, implementing and maintaining operating models.  It has been developed by the Centre for Service Management at the School of Business and Economics at Loughborough University in response to requests from coaches and facilitators in this sector such […]






Emergency and service management in New Zealand: Moving on from the 2011 Christchurch earthquakes

By invitation, Dr Raj Prasanna who is an expert in technology and systems for supporting emergency management, gave a well-attended seminar about the Canterbury Earthquakes and emergency and service management in New Zealand on the 3rd of September. This seminar attracted many audiences from different departments cross the campus. Dr Raj Prasanna studied for a PhD here […]






Seeing is improving?

Since July 2014, Dr Nicola Bateman (Senior Lecturer) and I have been involved with the Consultancy OEE on a short visual management research project. The outputs of this project were used by OEE to refine their visual management offering to clients. The research project looked at ways of streamlining the consulting operation and implementation process of […]






Transforming service research: Insights from a Special Session on Transformative Service Research (TSR)

Last month, I participated in a SERVSIG Special Session at the American Marketing Association (AMA) Winter Marketing Educators’ Conference in Orlando. The AMA is the leading marketing organisation worldwide with more than 40,000 members. SERVSIG stands for Services Special Interest Group. The AMA SIGs are communities of AMA members who are interested in sharing ideas, […]