School of Business and Economics

Research blog from the School of Business and Economics

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Exploring the concept of an operating model

The concept of an operating model has come to the fore in operations management research in the last five years. Much of the available material about operating model is published by consultancies and there has been little academic focus on the definition of an operating model. In the recently published paper, Operating Model: An Exploration […]






New framework for service organisations: Service Operating Model Skills

SOMS  – Service Operating Model Skills is an industrial framework to specify the skills required for people designing, implementing and maintaining operating models.  It has been developed by the Centre for Service Management at the School of Business and Economics at Loughborough University in response to requests from coaches and facilitators in this sector such […]






Emergency and service management in New Zealand: Moving on from the 2011 Christchurch earthquakes

By invitation, Dr Raj Prasanna who is an expert in technology and systems for supporting emergency management, gave a well-attended seminar about the Canterbury Earthquakes and emergency and service management in New Zealand on the 3rd of September. This seminar attracted many audiences from different departments cross the campus. Dr Raj Prasanna studied for a PhD here […]