Rosamund Chester Buxton: Exploring the concept of an operating model

The concept of an operating model has come to the fore in operations management research in the last five years. Much of the available material about operating model is published by consultancies and there has been little academic focus on the definition of an operating model. In the recently published paper, Operating Model: An ExplorationRead more

Nicola Bateman: New operating model skills framework for service organisations

SOMS  – Service Operating Model Skills is an industrial framework to specify the skills required for people designing, implementing and maintaining operating models.  It has been developed by the Centre for Service Management at the School of Business and Economics at Loughborough University in response to requests from coaches and facilitators in this sector suchRead more