At the Library we pride ourselves on our openness to feedback, comments, and, when necessary, criticism. And thanks to you, we’ve made a number of changes to the ways we can help you get the best out of your studies.
We’d like your help to help us help you again! We’re running a Library Focus Group on Wednesday 13th March at 12.15pm in Library Seminar Room 1 to get your feedback about how we’re doing. We’re open to discussion on any subject related to the Library – our resources, study spaces, skills support, anything you like.
By way of an added incentive, we’re throwing in a free lunch as well!
The 2016-2017 Academic Year is our seventh year of measuring our KPI performance pledges, and we’re very happy to report that our half-time score is looking very healthy!
We’ve scored 100% across practically all the board for all of our scores so far this academic year, meaning we’ve kept completely up with our targets in areas such as returning and shelving books, and inter-library loan receiving and processing. Our shelving team again excelled themselves, ensuring that all books returned were back on the shelf within three hours.
The only crimp in our score was having to close the building due to the water main work back in October, meaning we only narrowly missed out on our target for 100% opening times by a single measly per cent.
Stay tuned for our next set of KPI figures which we will be compiling in April. If you would like to see a full summary of our targets and performance levels, they are available on our website.Please feel free to give us some feedback – it would be great to hear from you.
Every year we publish details of the comments we received via our special suggestion boxes sited throughout the Library. This year we received a record 45 suggestion cards on a wide variety of matters.
All users get a reply from a relevant member of Library staff within one working day of submitting their suggestion card. We have also compiled a summary of all the comments and replies on our suggestions and feedback webpage.
We welcome all comments/feedback from our users as they help us develop our services. Thank you to everyone who posted a suggestion last year.
As users may have seen, the University has decided to make the area directly outside the Library a no smoking area.
Despite the A-board and signage that has been added and the construction of a designated smoking shelter across the road, people still occassionally huddle under the canopy to protect themselves from the elements.
Library staff do periodically go outside and inform smokers that they need to go across the road. If you encounter any problems, please either ask a member of staff at the counter or email the Customer Services Manager.