IT Services Focus Groups – Free Coffee & Cake!

10918398974_0c0d82d5f5_zIT Services are looking for volunteers (Student, Professional Services and Academic Staff, Researchers, and University Tenants) to participate in 1.5hr long focus groups to test drive the newly designed IT Services website before its official launch.

Focus groups will be taking place from Monday 4th April to Wednesday 6th April in Haslegrave, N004. Refreshments will be provided to all participants. If you are interested in taking part, please email (not us at the Library, please!) specifying your availability for dates/times listed below:

Monday 4th April AM
Monday 4th April PM

Tuesday 5th April AM
Tuesday 5th April PM

Wednesday 6th April AM
Wednesday 6th April PM

Image by yeasaris, reproduced under CC License from Flickr.

Library Opening Hours – Have Your Say!

Pilkington library after refurbishment

What do postgraduate students think about the Library’s opening hours? The Library and the Students’ Union would very much like to know!

With that in mind, we would very much appreciate if you could find a spare 10 minutes to complete this questionnaire. We are collaborating on gathering postgraduates views about the Library’s current opening hours during the Summer vacation period. The Library opens at different times throughout the year depending on term or vacation dates and is also open 24/7 during exam periods. If appropriate, information from the survey will be used in business cases to the University.

To complete the survey, visit the following link:

The closing date is 31st March.

If you have any queries or questions, please contact Matt Cunningham (

Thank you in advance – Matt Cunningham, User Services Manager, Loughborough University Library and Kailey Hazeldene, VP Education, Loughborough Students’ Union.

National Student Survey 2016


The National Student Survey (NSS) offers final year undergraduates the chance to give feedback on their time at Loughborough.

No one knows the University better than you, so your opinions about being a student at Loughborough are really important.

By taking part in the survey, you can help future students decide where and what to study.

The feedback you give will also help to shape the University and the student experience, both for students who are already here and those who’ll join us in the future. The 2015 NSS will run from 1st February to 30th April.

It takes around 5 minutes to complete and it is recommended that you do the survey early as Ipsos MORI – an independent market research company, who manage the survey – will continue to remind you until you’ve completed it.

Further details can be found via this link:

Student PC Labs Survey – Win an iPad Mini!

lab101If you have five minutes to spare, and you fancy celebrating the New Year by winning a brand new iPad mini, then why not have a go at a new survey just launched by IT Services.

IT Services are looking for feedback about the current provision of IT labs on campus and have set up a very brief survey to gauge your opinion. As an incentive, all entries will be automatically added into a free prize draw to win an iPad mini!

Please visit this link to complete the online survey. Good luck!

Fancy £20 Printer Credit?

Pilkington library after refurbishmentWould you like £20 printer credit absolutely free? More importantly, do you like cake? If the answer is “yes” to both questions, then IT Services are looking for student volunteers to take part in two separate focus groups and are prepared to offer both in return for your participation!

The first focus group is being held on Tuesday 8th December, and will be looking at the move from Google Apps for Education to Office 365 for students, which is part of a larger Office 365 project.

The second focus group taking place on Wednesday 9th December is looking at the current PC Labs provision on campus.

If you are free to volunteer for either focus group (or both!) please email the Student Experience & Communications team at confirming your name, student number, contact number and preferred focus group.

For your attendance and valuable input, IT Services will credit your print account with £20.00 in Printer Credit.

IT Services Start of Term Survey

Pilkington library after refurbishmentUniversity IT Services are running a Start of Term survey this month to help understand student needs and improve their services. This survey is a valuable opportunity for you to give feedback on your experience of the start of term IT registration process. There’s also a section in the survey about the Library, so you can let us know what you think of us too!

By way of an incentive, if you complete the online survey by Sunday 15th November you’ll be entered into a draw for a chance of winning a £30 Amazon gift voucher.

You can complete the survey here:

Early Christmas present for Loughborough University Library staff!

Loughborough University Library wishes all its users a great Christmas and New Year. Thank you to the 450 people who completed our recent user survey. We are delighted that 97% of respondents strongly or slightly agree that the Library provides a good level of service. This is an increase by 9% from 2009 and is just the Christmas present Library staff need. We look forward to seeing you all in 2015!Library staff group

Library user satisfaction survey

Pilkington library after refurbishment Every three years, the Library does a user satisfaction survey and it would be great if you could find 5 minutes to complete the online questionnaire. If you fill in the survey, you will have a chance to win a £50 Amazon voucher. The survey will be available until the 19th December and can be found via this link:

If you have any questions please contact Dr Graham Walton (

Very Satisfactory!

Pilkington library after refurbishment

The results from this year’s National Student Survey have just been announced, and not only has the University as a whole scored very highly, but the Library itself has increased its score!

Information about the Library is surveyed under questions related to Learning Resources which includes questions about the Library and its resources & facilities  (question 16), general campus IT resource & facility access (question 17) and specialist software & resources (question 18). This year the University score for this section has increased by 4 points to 92% – well above the national average of 85%.

On its own, the Library scored a whopping 93% for question 16 – which we’re all incredibly pleased with, as you can imagine! We take this as a sure indication that the University’s investment in our refurbishment last summer has indeed paid off (with interest!), and that all the hard work put into the building and improving our facilities and services has struck the right chord for all our users over the last 12 months, particularly with the finalists filling in the NSS. With the start of term and a new academic year only just over a month away, we’re all looking forward to working with you all towards further success in the year ahead. Bring it on!

Prize winners for completing Library refurb survey

Pilkington library after refurbishmentThank you to the 271 people who completed the recent survey evaluating the Library refurbishment. The results are very interesting and will be used to make sure the Library carries on doing what it does well and changes what it doesn’t! Three Amazon voucher prizes were on offer for people who made their views known via the survey. Congratulations to the following lucky winners:

  • Ruth Hepburn,  Textiles student
  • Christopher Tydeman, Computer Science student
  • Baljinder Samrai,  Materials M Phil student