Campus Telephone System Upgrade – Loss of Service 18th-20th November & 2nd-4th December

iPhone-3-D4236-5521-670x216IT Services will be carrying out essential maintenance to the campus telephone system during November and December to upgrade systems to allow the planned video conferencing project to commence. The scheduled works will result in loss of service. All telephones and telephone services, voicemail, fax and Jabber will be unavailable for extended periods of time during both weekends and should be considered unavailable for the extent advertised. Telephones on campus will be out of operation and callers from off campus will hear an error tone.

The timescale for the work is as follows:

  • 18th-20th November: From 18:00 on the Friday  to 22:00 on the Sunday.
  • 2nd-4th December: From 18:00 on the Friday through to 22:00 on the Sunday.

As part of the campus telephone system, the Library will be effected by this work. As such, on all of these dates, users will be unable to contact the Library by means of telephone. However, alternative methods of communication are available:

  • The Library’s social media channels, Facebook and Twitter.
  • Email, via our Ask A Librarian service.
  • Face to face, via any of our Enquiry Desks (we don’t bite!)

If you find you need to renew a book on any of these dates, you can do so via the following methods:

  • In the Library, via the Level 3 User Services Desk.
  • In the Library, via logging into one of the Self Service machines on Levels 1-3 – you will need your ID card to log in to the machines.
  • Online, by logging into your user account via Library Catalogue Plus, using your University username and password, and using the renewal option.
  • Email, via Ask A Librarian, or directly contacting one of the User Services Team evening & weekend supervisors.

During the specified maintenance periods, campus security will be contactable in the event of emergency on 0800 526966.

Other IT systems and services should remain unaffected.

We apologise in advance for any inconvenience.