The 2016-2017 Academic Year is our seventh year of measuring our KPI performance pledges, and we’re very happy to report that our half-time score is looking very healthy!
We’ve scored 100% across practically all the board for all of our scores so far this academic year, meaning we’ve kept completely up with our targets in areas such as returning and shelving books, and inter-library loan receiving and processing. Our shelving team again excelled themselves, ensuring that all books returned were back on the shelf within three hours.
The only crimp in our score was having to close the building due to the water main work back in October, meaning we only narrowly missed out on our target for 100% opening times by a single measly per cent.
Stay tuned for our next set of KPI figures which we will be compiling in April. If you would like to see a full summary of our targets and performance levels, they are available on our website. Please feel free to give us some feedback – it would be great to hear from you.