Scores on the doors – how have we performed against our KPI targets this year?

University Library

The second full year of measuring our KPI performance pledges to you have just been released. So how did we do? The good news is that we actually did better than last year, so improvements have obviously been made. In fact, there is only one KPI we didn’t fully meet  – we were closed for 10 hours in the first week of the academic year in September while we arranged a new contract with our late night security company.

If you would like to see a full summary of our targets and performance levels, they are available on our website. Please feel free to give us some feedback – it would be great to hear from you.