Troubleshooting documentation for the 2014 MBiL Service and the Casper Suite has been added to the Service Now Knowledge Base.
KB0010931 contains general information for troubleshooting the MBiL Service or Casper.
KB0010945 contains information for troubleshooting application packaging problems with Casper.
Several other articles have been created for specific issues that may be encountered. Should you encounter a problem that needs troubleshooting, please search the Knowledge Base for any related articles before submitting a call to the Service Desk.