Remote Reimaging of Staff PCs

You can now initiate a reimage of staff computers on the Windows 7 Service from a remote desktop session. The KB article KB0011192 describes how to use this facility.

Before remotely reimaging a computer it is important to ensure that any locally saved files have been moved to the My Documents or another safe location.

 

Live Task Sequence Changes – 8:30am to 9am on Monday 2nd February 2015

Live Task Sequence Change: IE11 & Java 7

 

The Live Task Sequence is being updated to include IE11 and Java 7 Update 55 in the build for staff computers on the Windows 7 Service. This is to coincide with the installation of these updates becoming mandatory.

HOW WILL THE WORKS AFFECT ME?

Please do not use the Windows 7 Service 2014-15 LIVE Task Sequence or Check for Updates while these changes are taking place.

TIMESCALE?

These changes will take place between 8:30am and 9am on Monday 2nd February 2015.

Further information

Please contact the IT Service Desk on it.services@lboro.ac.uk.

UPDATE – Casper Suite now available

IT Services has now upgraded the Casper Suite to the latest version and security updates have been successfully applied to the Casper server.

The Jamf Casper clients on lab Macs will automatically update.

The new Casper tools are now available at \\ws2.lboro.ac.uk\DesktopResource\MBiL\OSX_Tools\Casper_Utilities. Please copy these latest utilities to your development Mac in place of the previous versions.

If you have any issues, please contact the IT Service Desk at it.services@lboro.ac.uk.

Casper Suite unavailable due to maintenance Friday 23rd January AM

Casper Suite unavailable due to Maintenance on Friday 23rd January 9AM – 1PM

 

Upgrade to Casper Suite v9.63

What is happening

IT Services need to upgrade our current version of the Casper Suite to the latest version.

How will the works affect me?

The Casper Suite will be unavailable whilst this work is carried out. It will therefore not be possible to image the Mac OS on Multi-Boot iMac Lab Macs or use the Self Service app on the MBiL Service. There may also be brief periods (<2 minutes) where users logging into the Mac OS may not get their personal workspace mapped automatically whilst the Casper server reboots.

The Windows 7 Service partition of MBiL computers will be unaffected by this maintenance.

Timescales

The Casper server will be unavailable from 09:00 on Friday 23rd January. We anticipate the work to be completed by 13:00.

Further information

Please contact the IT Service Desk: it.services@lboro.ac.uk<mailto:it.services@lboro.ac.uk>, 01509 222333.

Live Task Sequence Changes – 8am and 9am on Friday 16th January 2015

The Live Task Sequence is being updated to allow remote imaging of staff computers on the Windows 7 service. Further information on this new facility will be distributed once this work has been completed.

HOW WILL THE WORKS AFFECT ME?
Please do not use the Windows 7 Service 2014-15 LIVE task sequence while these changes are taking place.

TIMESCALE?
These changes will take place between 8am and 9am on Friday 16th January 2015.

Early release of IE11 and Java 7 to academic school staff PCs

Due to numerous reports of IE9 crashing following a recent Microsoft update, we have decided to make IE11 (and with it Java 7 Update 55) available to academic school Windows 7 Service staff PCs ahead of schedule.

 The update is postponable until the end of this month and was originally due to be sent to the Schools this coming Monday (19/01/15).

If any of your users are reporting that Internet Explorer is crashing repeatedly, please encourage them to accept the update when prompted or run it from Run Advertised Programs.

As this update includes the Java upgrade, be advised that Service Now Knowledge Base article KB0011193 contains instructions for resolving issues that some users with non-standard Java installations may experience following the upgrade.

Please report any issues to the IT Service Desk as usual.

 

Adobe Shockwave Player to be removed from Windows 7 Service

Adobe Shockwave Player plugin no longer required for University business

 

What is happening

Previously we asked for feedback from yourselves on the proposal to remove Adobe Shockwave Player from the Windows 7 Service (staff and labs). This process did not reveal any University business or resources which require this plugin and our software metering systems have not identified regular usage of it in recent months.

IT Services will therefore remove Adobe Shockwave Player from the Windows 7 Service in the next few weeks. This will improve the security of the service by reducing the number of plugins which are susceptible to security vulnerabilities, thereby reducing the number of monthly software updates required.

How will the works affect me?

The client will be silently removed from all Windows 7 Service staff and lab PCs. The uninstallation takes less than a minute and does not impact the PC performance. After uninstallation, Adobe Shockwave content will not be available on managed PCs.

What if I still need Shockwave?

If you or a member of staff in your School require Adobe Shockwave for University business, please contact IT.Services@lboro.ac.uk ASAP. Please include the address of the site which uses Shockwave and an explanation of how it is used in your work.

Timescales

The uninstallation schedule will be as follows:

  • Monday 26th January – IT Services staff PCs, N006 and U007 labs
  • Wednesday 28th January – Professional Services staff PCs, all ITS managed labs
  • Week commencing 2nd February – VDI Services
  • Wednesday 4th February – All W7 Service, including removal from Task Sequences.

Further information

Please contact the IT Service Desk on it.services@lboro.ac.uk.

VDI Service unavailable

VDI unavailable on the 12th January

Please be aware that the VDI infrastructure and the BYOD pool are currently unavailable. We are currently working on this issue and will update you as soon as possible.

Currently, if you do try and log onto the BYOD pool, you will receive a certificate error.

Posted in VDI