MAINTENANCE: Casper Suite unavailable – Friday 17th April

Upgrade to Casper Suite v9.7

What is happening

IT Services need to upgrade our current version of the Casper Suite to the latest version. The upgrade includes new features for use in managing supported Macs as well as bug and security fixes.

We will also be taking this opportunity to update the Casper server with the latest security updates.

How will the works affect me?

The Casper Suite will be unavailable while the upgrade and testing are carried out. It will therefore not be possible to image the Mac OS or use the Self Service app on Macs using the Casper Suite. There may also be brief periods (<2 minutes) where users logging into the Mac OS may not get their personal workspace mapped automatically whilst the Casper server reboots.

The Windows 7 Service partition of MBiL computers will be unaffected by this maintenance.

If the timing of this work causes a significant issue for your planned work, please inform us ASAP.


The Casper Suite and server will be unavailable from 09:00 on Friday 17th April. We anticipate the work to be completed by the end of the working day.

Further information

Please contact the IT Service Desk on