Synaptic drivers on some Windows 7 Laptops

An performance issue has been found in the version of the Synaptics Touchpad driver recently deployed to HP EliteBook 820/840/850 laptops on the Windows 7 Staff Service.

Therefore it is necessary to downgrade the Synaptics Touchpad driver to an earlier version. (This version does not contain the debugging code which prompted the original upgrade.)

Unfortunately, this update requires two reboots: one after the removal of the old drivers and again after the new driver is installed. While this may be annoying to users, it is an unfortunate result of the way Synaptics have written their installer and uninstaller.

This downgrade will occur on Monday 19th February 2018.

For the record, these are our current recommended versions for laptops found at Loughborough University.

Windows 7 Windows 10
HP EliteBook 2170p
HP EliteBook 2560p
HP EliteBook 820 G1
HP EliteBook 820 G2
HP EliteBook 840 G1
HP EliteBook 840 G2
HP EliteBook 8470p
HP EliteBook 8470w
HP EliteBook 850 G1
HP EliteBook 850 G2
HP EliteBook 8560p
HP EliteBook 8570p
HP EliteBook 8570w
HP EliteBook 8760w
HP EliteBook Folio 9470m
HP Folio 13
HP ProBook 430 G2
HP ProBook 6460b
HP ProBook 6470b
HP SpectreXT Pro
HP ZBook 15
HP ZBook 15 G2
HP ZBook 15 G3
HP ZBook 17
HP ZBook 17 G4
Toshiba Satellite Pro A50-C
Toshiba Satellite Pro C850
Toshiba Tecra A50-C



Please contact our Service Desk at for more information.