Synaptic drivers on some Windows 7 Laptops

An performance issue has been found in the version of the Synaptics Touchpad driver recently deployed to HP EliteBook 820/840/850 laptops on the Windows 7 Staff Service.

Therefore it is necessary to downgrade the Synaptics Touchpad driver to an earlier version. (This version does not contain the debugging code which prompted the original upgrade.)

Unfortunately, this update requires two reboots: one after the removal of the old drivers and again after the new driver is installed. While this may be annoying to users, it is an unfortunate result of the way Synaptics have written their installer and uninstaller.

This downgrade will occur on Monday 19th February 2018.

For the record, these are our current recommended versions for laptops found at Loughborough University.

Windows 7 Windows 10
HP EliteBook 2170p 17.0.18.25 19.0.19.65
HP EliteBook 2560p 17.0.18.25 19.0.19.65
HP EliteBook 820 G1 17.0.18.25 19.0.19.65
HP EliteBook 820 G2 17.0.18.25 19.0.19.65
HP EliteBook 840 G1 17.0.18.25 19.0.19.65
HP EliteBook 840 G2 17.0.18.25 19.0.19.65
HP EliteBook 8470p 17.0.18.25 19.0.19.65
HP EliteBook 8470w 17.0.18.25 19.0.19.65
HP EliteBook 850 G1 17.0.18.25 19.0.19.65
HP EliteBook 850 G2 17.0.18.25 19.0.19.65
HP EliteBook 8560p 17.0.18.25 19.0.19.63
HP EliteBook 8570p 17.0.18.25 19.0.19.63
HP EliteBook 8570w 17.0.18.25 19.0.19.63
HP EliteBook 8760w 17.0.18.25 19.0.19.63
HP EliteBook Folio 9470m 17.0.18.25 19.0.19.65
HP Folio 13 17.0.18.25 17.0.18.25
HP ProBook 430 G2 19.0.19.65 19.0.19.65
HP ProBook 6460b 17.0.18.25 19.0.19.65
HP ProBook 6470b 17.0.18.25 19.0.19.65
HP SpectreXT Pro 19.3.31.31 19.3.31.31
HP ZBook 15 19.0.19.65 19.0.19.65
HP ZBook 15 G2 19.0.19.65 19.0.19.65
HP ZBook 15 G3 19.0.19.65 19.0.19.65
HP ZBook 17 19.0.19.65 19.0.19.65
HP ZBook 17 G4 19.3.8.22 19.3.8.22
Toshiba Satellite Pro A50-C 19.0.24.9 19.4.3.38
Toshiba Satellite Pro C850 15.3.38.2 15.3.38.2
Toshiba Tecra A50-C 19.0.24.9 19.4.3.38

 

CAN I GET MORE INFORMATION AND HELP?

Please contact our Service Desk at it.services@lboro.ac.uk for more information.