An performance issue has been found in the version of the Synaptics Touchpad driver recently deployed to HP EliteBook 820/840/850 laptops on the Windows 7 Staff Service.
Therefore it is necessary to downgrade the Synaptics Touchpad driver to an earlier version. (This version does not contain the debugging code which prompted the original upgrade.)
Unfortunately, this update requires two reboots: one after the removal of the old drivers and again after the new driver is installed. While this may be annoying to users, it is an unfortunate result of the way Synaptics have written their installer and uninstaller.
This downgrade will occur on Monday 19th February 2018.
For the record, these are our current recommended versions for laptops found at Loughborough University.
| Windows 7 | Windows 10 | |
| HP EliteBook 2170p | 17.0.18.25 | 19.0.19.65 |
| HP EliteBook 2560p | 17.0.18.25 | 19.0.19.65 |
| HP EliteBook 820 G1 | 17.0.18.25 | 19.0.19.65 |
| HP EliteBook 820 G2 | 17.0.18.25 | 19.0.19.65 |
| HP EliteBook 840 G1 | 17.0.18.25 | 19.0.19.65 |
| HP EliteBook 840 G2 | 17.0.18.25 | 19.0.19.65 |
| HP EliteBook 8470p | 17.0.18.25 | 19.0.19.65 |
| HP EliteBook 8470w | 17.0.18.25 | 19.0.19.65 |
| HP EliteBook 850 G1 | 17.0.18.25 | 19.0.19.65 |
| HP EliteBook 850 G2 | 17.0.18.25 | 19.0.19.65 |
| HP EliteBook 8560p | 17.0.18.25 | 19.0.19.63 |
| HP EliteBook 8570p | 17.0.18.25 | 19.0.19.63 |
| HP EliteBook 8570w | 17.0.18.25 | 19.0.19.63 |
| HP EliteBook 8760w | 17.0.18.25 | 19.0.19.63 |
| HP EliteBook Folio 9470m | 17.0.18.25 | 19.0.19.65 |
| HP Folio 13 | 17.0.18.25 | 17.0.18.25 |
| HP ProBook 430 G2 | 19.0.19.65 | 19.0.19.65 |
| HP ProBook 6460b | 17.0.18.25 | 19.0.19.65 |
| HP ProBook 6470b | 17.0.18.25 | 19.0.19.65 |
| HP SpectreXT Pro | 19.3.31.31 | 19.3.31.31 |
| HP ZBook 15 | 19.0.19.65 | 19.0.19.65 |
| HP ZBook 15 G2 | 19.0.19.65 | 19.0.19.65 |
| HP ZBook 15 G3 | 19.0.19.65 | 19.0.19.65 |
| HP ZBook 17 | 19.0.19.65 | 19.0.19.65 |
| HP ZBook 17 G4 | 19.3.8.22 | 19.3.8.22 |
| Toshiba Satellite Pro A50-C | 19.0.24.9 | 19.4.3.38 |
| Toshiba Satellite Pro C850 | 15.3.38.2 | 15.3.38.2 |
| Toshiba Tecra A50-C | 19.0.24.9 | 19.4.3.38 |
CAN I GET MORE INFORMATION AND HELP?
Please contact our Service Desk at it.services@lboro.ac.uk for more information.