Monthly Archives: October 2019

McAfee Drive Encryption 7.2.9.5 Client Staff Rollout

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The Latest McAfee Drive Encryption Client Components will be deployed to Windows 10 Staff Laptops across campus as per the rollout schedule below:

IT Dept – 4th November BU, CA, CQ – 6th November
BU, CA, CQ – 6th November
FM, FN, KT – 11th November
LU, MG, MV, PL – 13th November
PO, RA, RF, RG – 18th November
Rest of Professional Services – 25th November
AE-School Staff – 2nd December
AM-School Staff – 2nd December
BE-School Staff – 2nd December
CV-School Staff – 4th December
DS-School Staff – 9th December
External Staff – 9th December
LL-School Staff – 9th December
Rest of Campus – 11th December

The following MDE components will be updated to:

McAfee Agent – 5.6.2
McAfee Drive Encryption for Windows – 7.2.9.5
McAfee Drive Encryption Go – 7.2.9.5
McAfee Drive Encryption Host – 7.2.9.5
McAfee File and Removable Media Protection – 5.1.0.209

These new MDE Client components provide support for Windows 10 1903, address a number of security issues and various software bugs. For more information please refer to the following links.

McAfee Drive Encryption 7.2.9 Release Notes
McAfee Agent 5.6.2 Release Notes
McAfee File and Removable Media Protection 5.1.x Release Notes

The installation of these client components is silent, however two reboots are required to complete the installation process. Users will be prompted to restart their systems, but the reboot will not be enforced.

CAN I GET MORE INFORMATION AND HELP?
Please contact our Service Desk at it.services@lboro.ac.uk for more information

Issue using headphones on some Dell Laptops

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We have discovered an issue with the Windows Build for a number of Dell Laptops. The build does not detect when a headphone jack is placed in the headphone jack. It turns out a utility called Waves MaxxAudio Pro needs to be installed from the Microsoft Store.

The laptops are involved are:

Latitude 3400
Latitude 5300 2-in-1
Latitude 5400
Latitude 5500
Latitude 7200 2-in-1
Latitude 7300
Latitude 7400
XPS 13 9380

From Friday 4th October when any of these systems is reimaged it will have a executable copied to the desktop which, when run goes to the appropriate place in the Microsoft Store. Following a successful reimage please run the executable as administrator and install Waves MaxxAudio Pro. You can then remove the executable file.

CAN I GET MORE INFORMATION AND HELP?
Please contact our Service Desk at it.services@lboro.ac.uk for more information

Language Support in Windows 10 and Office 365

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Following the upgrade to Windows 10 1809 some users experienced difficulties with the Windows 10 Japanese language features they had previously installed. This update had removed the optional features.

Microsoft recommended reinstalling the optional language features. However, attempts to reinstall the language features via the Time and Language Category of Windows Settings did not allow the options to be installed. This was because Microsoft have decided that from version 1809 users can only install language options via Windows Update. Since we use SCCM, Windows Update is locked down so this will not work.

To circumvent this restriction a subset of the available languages features have been downloaded to the SCCM and made available via the Software Centre. The supported languages at present are

  • Arabic
  • Chinese (China/Singapore)
  • Chinese (Hong Kong/Macau)
  • Chinese (Taiwan)
  • French (France)
  • German (Germany)
  • Greek (Greece)
  • Italian (Italy)
  • Japanese (Japan)
  • Korean (Korea)
  • Polish (Poland)
  • Portuguese (Brazil)
  • Portuguese (Portugal)
  • Russian (Russia)
  • Spanish (Mexico)
  • Spanish (Spain)
  • Welsh (GB)

If the relevant application is run from Software Centre prior to adding the language in the Time and Language Category of Windows Settings Language options can be installed.

In addition a subset of Office 365 Language Packs have been download and packaged for including in the Software Centre. Although these packs are publicly available, they would normally require administrator rights to install. The languages supported are:-

  • Arabic 
  • Chinese (Simplified) 
  • Chinese (Traditional) 
  • French 
  • German 
  • Greek 
  • Italian 
  • Japanese 
  • Korean 
  • Polish 
  • Portuguese (Brazil) 
  • Portuguese (Portugal) 
  • Russian
  • Spanish 
  • Welsh

CAN I GET MORE INFORMATION AND HELP?

More details can be found in \ws2.lboro.ac.uk\DesktopResource\Windows\WINDOWS 10\Support for additional languages in Office 365 and Windows 10.docx

Otherwise, please contact our Service Desk at it.services@lboro.ac.uk for further information

Update to Windows 10 Staff Re-Image Task Sequence

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Dear Colleagues,

On Friday 4th October, from 8:00am to 9:00pm, the Windows 10 Staff Re-Image Task Sequence will be updated. At this time support for three new models of Dell Laptop will be added.

In order to support updated storage drivers on these models, Task Sequence Media will have to be updated after this change.

The Task Sequences will be at risk during this period. It is therefore recommended that you do not attempt to image any Windows 10 staff computers at this time.

CAN I GET MORE INFORMATION AND HELP?
Please contact our Service Desk at it.services@lboro.ac.uk for more information