We have discovered an issue with the Windows Build for a number of Dell Laptops. The build does not detect when a headphone jack is placed in the headphone jack. It turns out a utility called Waves MaxxAudio Pro needs to be installed from the Microsoft Store.
The laptops are involved are:
Latitude 5300 2-in-1
Latitude 7200 2-in-1
XPS 13 9380
From Friday 4th October when any of these systems is reimaged it will have a executable copied to the desktop which, when run goes to the appropriate place in the Microsoft Store. Following a successful reimage please run the executable as administrator and install Waves MaxxAudio Pro. You can then remove the executable file.
CAN I GET MORE INFORMATION AND HELP?
Please contact our Service Desk at email@example.com for more information