Issue using headphones on some Dell Laptops

We have discovered an issue with the Windows Build for a number of Dell Laptops. The build does not detect when a headphone jack is placed in the headphone jack. It turns out a utility called Waves MaxxAudio Pro needs to be installed from the Microsoft Store.

The laptops are involved are:

Latitude 3400
Latitude 5300 2-in-1
Latitude 5400
Latitude 5500
Latitude 7200 2-in-1
Latitude 7300
Latitude 7400
XPS 13 9380

From Friday 4th October when any of these systems is reimaged it will have a executable copied to the desktop which, when run goes to the appropriate place in the Microsoft Store. Following a successful reimage please run the executable as administrator and install Waves MaxxAudio Pro. You can then remove the executable file.

CAN I GET MORE INFORMATION AND HELP?
Please contact our Service Desk at it.services@lboro.ac.uk for more information

Language Support in Windows 10 and Office 365

Following the upgrade to Windows 10 1809 some users experienced difficulties with the Windows 10 Japanese language features they had previously installed. This update had removed the optional features.

Microsoft recommended reinstalling the optional language features. However, attempts to reinstall the language features via the Time and Language Category of Windows Settings did not allow the options to be installed. This was because Microsoft have decided that from version 1809 users can only install language options via Windows Update. Since we use SCCM, Windows Update is locked down so this will not work.

To circumvent this restriction a subset of the available languages features have been downloaded to the SCCM and made available via the Software Centre. The supported languages at present are

  • Arabic
  • Chinese (China/Singapore)
  • Chinese (Hong Kong/Macau)
  • Chinese (Taiwan)
  • French (France)
  • German (Germany)
  • Greek (Greece)
  • Italian (Italy)
  • Japanese (Japan)
  • Korean (Korea)
  • Polish (Poland)
  • Portuguese (Brazil)
  • Portuguese (Portugal)
  • Russian (Russia)
  • Spanish (Mexico)
  • Spanish (Spain)
  • Welsh (GB)

If the relevant application is run from Software Centre prior to adding the language in the Time and Language Category of Windows Settings Language options can be installed.

In addition a subset of Office 365 Language Packs have been download and packaged for including in the Software Centre. Although these packs are publicly available, they would normally require administrator rights to install. The languages supported are:-

  • Arabic 
  • Chinese (Simplified) 
  • Chinese (Traditional) 
  • French 
  • German 
  • Greek 
  • Italian 
  • Japanese 
  • Korean 
  • Polish 
  • Portuguese (Brazil) 
  • Portuguese (Portugal) 
  • Russian
  • Spanish 
  • Welsh

CAN I GET MORE INFORMATION AND HELP?

More details can be found in \ws2.lboro.ac.uk\DesktopResource\Windows\WINDOWS 10\Support for additional languages in Office 365 and Windows 10.docx

Otherwise, please contact our Service Desk at it.services@lboro.ac.uk for further information

Update to Windows 10 Staff Re-Image Task Sequence

Dear Colleagues,

On Friday 4th October, from 8:00am to 9:00pm, the Windows 10 Staff Re-Image Task Sequence will be updated. At this time support for three new models of Dell Laptop will be added.

In order to support updated storage drivers on these models, Task Sequence Media will have to be updated after this change.

The Task Sequences will be at risk during this period. It is therefore recommended that you do not attempt to image any Windows 10 staff computers at this time.

CAN I GET MORE INFORMATION AND HELP?
Please contact our Service Desk at it.services@lboro.ac.uk for more information

Update to Windows 10 Staff Re-Image Task Sequence

Dear Colleagues,

On Friday 13th September, from 8:00am to 9:00pm, the Windows 10 Staff Re-Image Task Sequence will be updated. The following changes are being made:

  • Using single driver package for a variety of Stone desktops
  • Add support for NUC8i5BEH
  • Update DisplayLink USB Driver to 9.2 MO

The Task Sequences will be at risk during this period. It is therefore recommended that you do not attempt to image any Windows 10 staff computers at this time.

CAN I GET MORE INFORMATION AND HELP?
Please contact our Service Desk at it.services@lboro.ac.uk for more information

Update to Windows 10 Staff Re-Image Task Sequence

Dear Colleagues,

On Friday 2nd August, from 8:00am to 9:00pm, the Windows 10 Staff Re-Image Task Sequence will be updated. The following changes are being made:

  • Adding Support for Stone desktops with BOAMOT-499 (Asus Prime H310M-R R2.0) Motherboard.
  • Updating Realtek Audio Driver for Stone desktops with BOAMOT-493 (Asus B360M-A) Motherboard.
  • Adding support for Dell Latitude 7490 Laptop.

The Task Sequences will be at risk during this period. It is therefore recommended that you do not attempt to image any Windows 10 staff computers at this time.

CAN I GET MORE INFORMATION AND HELP?
Please contact our Service Desk at it.services@lboro.ac.uk for more information

Updates to Windows 10 Staff Re-Image and 1703 to 1809 IPU Task Sequences

Dear Colleagues

On Friday 26th June, between 8.00am and 10.00am, the Windows 10 Staff Re-Image Task Sequence will be updated to provide support for the new Dell Laptop models. We are also improving the way OneDrive is installed, bringing it in line with the 2019-2020 Labs Builds.

A minor update will also be made to the 1703 to 1809 IPU Task Sequence to improve reporting.

These Task Sequences will be at risk during this period. It is therefore recommended that you do not attempt to image any Windows 10 staff computers at this time or perform any updates from 1703 to 1809.

CAN I GET MORE INFORMATION AND HELP?
Please contact our Service Desk at it.services@lboro.ac.uk for more information

Update to Windows 10 Staff Re-Image Task Sequence

Dear Colleagues,
On Monday 17th June, from 4:00pm to 4:30pm, the Windows 10 Staff Re-Image Task Sequence will be updated to provide support for the Dell Latitude 3400.
The Task Sequences will be at risk during this period. It is therefore recommended that you do not attempt to image any Windows 10 staff computers at this time.
CAN I GET MORE INFORMATION AND HELP?
Please contact our Service Desk at it.services@lboro.ac.uk for more information

Update to Windows 10 Re-imaging and Provisioning Task Sequences

Dear Colleagues,

On Friday 28th June, from 8:00 am to 9:00 am, the Windows 10 Staff Re-imaging and Provisioning Task Sequences will be updated to support Windows 10 1809.

The Task Sequences will be at risk during this period. It is therefore recommended that you do not attempt to image or provision any computers to Windows 10 at this time.

CAN I GET MORE INFORMATION AND HELP?
Please contact our Service Desk at it.services@lboro.ac.uk for more information

Deployment of Java 8u201 to Windows 10 Staff Service

We shall be deploying Java 8 Update 201 to the Windows 10 Staff Service beginning next Monday.

The rollout plan is:-
ITS and Careers – 3rd June
Professional Services – 5th June
Schools A-M – 7th June
All Staff – 11th June

The user will be offered the update each day until the installation is successfully completed. For the first two weeks the installation can be postpone if the timing is inconvenient. After two weeks the installation becomes mandatory.

CAN I GET MORE INFORMATION AND HELP?
Please contact our Service Desk at it.services@lboro.ac.uk for more information.

Update to Windows 10 IPU and Provisioning Task Sequences

Dear Colleagues,

On Friday 7th June, from 8:00 am to 9:00 am, the Windows 10 Staff In-Place-Update and Provisioning Image Task Sequences will be updated to include Oracle Java 8 Update 201.

The Task Sequences will be at risk during this period. It is therefore recommended that you do not attempt to upgrade any computers to Windows 10 or provision any Windows 10 computers at this time.

CAN I GET MORE INFORMATION AND HELP?
Please contact our Service Desk at it.services@lboro.ac.uk for more information