Update and Partial Removal of Java Client from Windows 10 Staff Service

Oracle Java has been part of the Windows Service for a very long time. It has been used with Internet Browsers via the Java Plugin. Many corporate services at Loughborough have been built using Oracle technology that requires Java.

However, over time, the use of Java has diminished in the wider world. All browsers, except Internet Explorer, have stopped supporting the Java Plugin. Many users want to use a modern browser such as Chrome or Edge, but some of Loughborough’s Corporate apps would only work with IE.

In addition, in January 2019 Oracle demanded that licenses must be purchased for using the Java client with non-Oracle systems. This has further reduced the popularity of Java amongst users.

The University’s Corporate Apps, especially LUSI, have now been modified to work with Oracle Forms Standalone Launcher and called the LUSI Menu System (LMS). A successful trial began early in 2020. However, full rollout was delayed due to the Coronavirus Pandemic. At the start of lockdown the trial was expanded, because the LUSI Menu System performed better over the VPN than the web based version. There are current around 260 installations of LMS on the Windows 10 Staff Service.

Starting next Monday (26th October) a series of changes will take place to complete the transition from running Java in Internet Explorer to Oracle Forms Standalone Launcher. On this date, the Java based forms will be removed from the web based corporate apps. Following on from this, the Java Client will be removed from all Windows Service staff client except those with the LUSI menu system installed. The version installed (11.0.8) will not include the Java plugs.

The Schedule for the update/removal of Java is as follows:-

28th October – IT Service and Careers
2nd November – Professional Services
4th November – Schools A-M
10th November – Schools N-Z

CAN I GET MORE INFORMATION AND HELP?
Please contact our Service Desk at it.services@lboro.ac.uk for more information

Removal of Java from Windows 7 Service

As you may be aware there are a small number of Windows 7 machines on Extended Support with Microsoft which for various reasons cannot be upgraded to Windows 10.

The version of Oracle Java on these machines is old and contains vulnerabilities. Java cannot be updated without incurring licencing costs. The Windows 7 machines are only supposed to be running specialist equipment – not providing a general service. Therefore it seems sensible to remove Java from these computers. Machines that act as clients to the Building Management System are excluded from this change.

From 7am on 17th September a script will be deployed to remove Java from Windows 7 machines.

CAN I GET MORE INFORMATION AND HELP?
Please contact our Service Desk at it.services@lboro.ac.uk for more information

Update to Windows 10 Staff Re-Image Task Sequence

On Friday 14th August from 8:00am to 10:00pm, the Windows 10 Staff Re-Image Task Sequence will be updated. Support for a new model of Dell Laptop will be added.

The Task Sequences will be at risk during this period. It is therefore recommended that you do not attempt to image any Windows 10 staff computers at this time.

CAN I GET MORE INFORMATION AND HELP?
Please contact our Service Desk at it.services@lboro.ac.uk for more information

Update to Windows 10 Staff Re-Image Task Sequence

On Friday 3rd July, from 8:00am to 10:00pm, the Windows 10 Staff Re-Image Task Sequence will be updated. Support for five new models of Dell Laptop will be added.

In order to support updated network drivers on these models, Task Sequence Media will have to be updated after this change.

The Task Sequences will be at risk during this period. It is therefore recommended that you do not attempt to image any Windows 10 staff computers at this time.

CAN I GET MORE INFORMATION AND HELP?
Please contact our Service Desk at it.services@lboro.ac.uk for more information

Update to Windows 10 Staff Re-Image and Provisioning Task Sequences – Windows 10 1909

Dear Colleagues,

On Friday 10th January, from 8:00am to 10:00am, the Windows 10 Staff Re-Image and Provisioning Task Sequences will be updated.

The version of Windows deployed in the Task Sequence will be Windows 10 1909 which is the latest version available.

The Task Sequence will be at risk during this period. It is therefore recommended that you do not attempt to image any Windows 10 staff computers at this time.

CAN I GET MORE INFORMATION AND HELP?
Please contact our Service Desk at it.services@lboro.ac.uk for more information

Update to Windows 10 Staff Re-Image Task Sequence

Dear Colleagues,

On Friday 13th December, from 8:00am to 10:00pm, the Windows 10 Staff Re-Image Task Sequence will be updated.

New versions of Sassafras Client, McAfee ePO Agent and Symantec Endpoint Protection will be added.

Intel Optane disk storage drivers will be updated to avoid an issue that may potentially cause the loss of end user data or render a system inoperable. In order to support the updated storage drivers the Task Sequence Media will have to be updated as part of this change.

The Task Sequence will be at risk during this period. It is therefore recommended that you do not attempt to image any Windows 10 staff computers at this time.

CAN I GET MORE INFORMATION AND HELP?
Please contact our Service Desk at it.services@lboro.ac.uk for more information

Issue using headphones on some Dell Laptops

We have discovered an issue with the Windows Build for a number of Dell Laptops. The build does not detect when a headphone jack is placed in the headphone jack. It turns out a utility called Waves MaxxAudio Pro needs to be installed from the Microsoft Store.

The laptops are involved are:

Latitude 3400
Latitude 5300 2-in-1
Latitude 5400
Latitude 5500
Latitude 7200 2-in-1
Latitude 7300
Latitude 7400
XPS 13 9380

From Friday 4th October when any of these systems is reimaged it will have a executable copied to the desktop which, when run goes to the appropriate place in the Microsoft Store. Following a successful reimage please run the executable as administrator and install Waves MaxxAudio Pro. You can then remove the executable file.

CAN I GET MORE INFORMATION AND HELP?
Please contact our Service Desk at it.services@lboro.ac.uk for more information

Language Support in Windows 10 and Office 365

Following the upgrade to Windows 10 1809 some users experienced difficulties with the Windows 10 Japanese language features they had previously installed. This update had removed the optional features.

Microsoft recommended reinstalling the optional language features. However, attempts to reinstall the language features via the Time and Language Category of Windows Settings did not allow the options to be installed. This was because Microsoft have decided that from version 1809 users can only install language options via Windows Update. Since we use SCCM, Windows Update is locked down so this will not work.

To circumvent this restriction a subset of the available languages features have been downloaded to the SCCM and made available via the Software Centre. The supported languages at present are

  • Arabic
  • Chinese (China/Singapore)
  • Chinese (Hong Kong/Macau)
  • Chinese (Taiwan)
  • French (France)
  • German (Germany)
  • Greek (Greece)
  • Italian (Italy)
  • Japanese (Japan)
  • Korean (Korea)
  • Polish (Poland)
  • Portuguese (Brazil)
  • Portuguese (Portugal)
  • Russian (Russia)
  • Spanish (Mexico)
  • Spanish (Spain)
  • Welsh (GB)

If the relevant application is run from Software Centre prior to adding the language in the Time and Language Category of Windows Settings Language options can be installed.

In addition a subset of Office 365 Language Packs have been download and packaged for including in the Software Centre. Although these packs are publicly available, they would normally require administrator rights to install. The languages supported are:-

  • Arabic 
  • Chinese (Simplified) 
  • Chinese (Traditional) 
  • French 
  • German 
  • Greek 
  • Italian 
  • Japanese 
  • Korean 
  • Polish 
  • Portuguese (Brazil) 
  • Portuguese (Portugal) 
  • Russian
  • Spanish 
  • Welsh

CAN I GET MORE INFORMATION AND HELP?

More details can be found in \ws2.lboro.ac.uk\DesktopResource\Windows\WINDOWS 10\Support for additional languages in Office 365 and Windows 10.docx

Otherwise, please contact our Service Desk at it.services@lboro.ac.uk for further information

Update to Windows 10 Staff Re-Image Task Sequence

Dear Colleagues,

On Friday 4th October, from 8:00am to 9:00pm, the Windows 10 Staff Re-Image Task Sequence will be updated. At this time support for three new models of Dell Laptop will be added.

In order to support updated storage drivers on these models, Task Sequence Media will have to be updated after this change.

The Task Sequences will be at risk during this period. It is therefore recommended that you do not attempt to image any Windows 10 staff computers at this time.

CAN I GET MORE INFORMATION AND HELP?
Please contact our Service Desk at it.services@lboro.ac.uk for more information

Update to Windows 10 Staff Re-Image Task Sequence

Dear Colleagues,

On Friday 13th September, from 8:00am to 9:00pm, the Windows 10 Staff Re-Image Task Sequence will be updated. The following changes are being made:

  • Using single driver package for a variety of Stone desktops
  • Add support for NUC8i5BEH
  • Update DisplayLink USB Driver to 9.2 MO

The Task Sequences will be at risk during this period. It is therefore recommended that you do not attempt to image any Windows 10 staff computers at this time.

CAN I GET MORE INFORMATION AND HELP?
Please contact our Service Desk at it.services@lboro.ac.uk for more information