Changes in Casper to accommodate staff Mac support

Over the coming days and weeks we will be making some changes and additions to elements of Casper ahead of incorporating staff Macs into the system. This will be in extension of the work the School of Science IT staff already do for their staff Macs.

 This won’t directly affect how the Mac labs work or are structured within Casper. You will however notice that the labs Sites now all have ‘Labs’ on the end of their names to distinguish them from their staff counterparts, and some policies may have their scopes and/or names altered to prevent unwanted cross-‘contamination’ of the staff and labs services. Each School will have its own staff site, which we will provide the appropriate IT staff access to as has been done with the labs.

 There may also be changes to the OU structure under the Desktops/Mac OU in the AD. If this affects labs we will change the AD binding policies etc. to reflect this.

 There will be further communication regarding the staff Mac ‘service’ closer to rolling out; this message is just an FYI for any changes you notice. If you think anything has been changed incorrectly, please submit a case to the Service Desk as usual.

casper-dbase-pro reboots Friday 4th 9AM – 10AM

In order to test and implement an improved backup process for casper-dbase-pro, we will need to reboot the server a few times. We plan to do this on Friday (4th November) between 9AM and 10AM. The Casper Suite should be considered at risk between these times as a result, and we recommend not re-imaging any Macs at that time.

The service will be as normal from 10AM.

If this time is an issue for any of you, please let us know.

WORK COMPLETE – Casper Suite availability on Tuesday 25th October

The updates to the Casper Suite and the host server have now been completed successfully. You may now use the system again.

It is worth noting that we encountered an issue during testing with AD binding when re-imaging. We believe this has been resolved by re-entering the jdomain password into the JSS for each OU we have a directory binding for. However, should you encounter any issues with AD binding please submit a case in the usual manner.

Casper Suite unavailable on Tuesday 25th October

We need to update the Casper Suite to the latest version (v9.96) to add support for OS X Sierra and to remain in line with our Casper support model. We will also upgrade the casper-dbase-pro server to Sierra and install outstanding security updates.

 To allow time for this and the testing that will be required, Casper will be unavailable from 9AM on Tuesday 25th October. We hope to resume service by 4PM that day at the latest.

During this time you will not be able to netboot or image any Macs. Access to the JSS and Self Service will be sporadic so you are advised not to use them, and other Casper Suite utilities may no longer work. General usage of the Mac OS on Casper managed machines will not be affected.

Once the work is complete we will e-mail you and provide a link to download the latest Casper Suite utilities (i.e. Composer, Casper Remote etc.).

If there are any issues with doing this work on this date, please let us know ASAP.

UPDATE – Casper Suite unavailable Monday 18/04/16 for updates

Unfortunately the automated backup of the Casper server failed meaning we have had to take a fresh manual backup. This is underway but will take a couple of hours. As a result our original update schedule has had to be delayed until later today.

Please therefore consider the Casper Suite unavailable for the entire day, rather than just this morning. If you have any urgent need to use Casper today, please let us know.

Apologies for any inconvenience.

Casper Suite unavailable Monday 18/04/16 for updates

The Casper Suite needs updating to v9.91 (the latest version). We plan to do this on Monday 18th April starting at 9AM, and anticipate it taking until approximately 1PM to carry out the required testing.

As the casper-dbase-pro server and JSS will be intermittently restarted during this process, all server elements of the Casper Suite should be considered unavailable between these times. This includes access to the JSS, Self Service, Casper Admin, Casper Remote and Netboot.

End users of the MBiL service will be unaffected, and the only impact on School of Science staff users will be the unavailability of Self Service.

To minimise downtime, we will also take this opportunity to install all outstanding security updates on the server.

If this date and time will cause a major inconvenience to you, please let us know ASAP.

Once the work is complete we will inform you of this and make the updated Casper Suite tools available on the DesktopResource workspace as usual.

 

Importing Macs into SCCM for MBiL Service

Following the recent changes to how W7 Task Sequences are made available to computers, an extra step is required when importing Macs into SCCM for installation onto the dual/triple-boot MBiL Service.

 In order to see the “Mac Labs Base” and “Mac Labs Plus” Task Sequences, after importing a new/re-imported Macs into your lab collection you must now update the collection called *All MBiL Labs.

This step ONLY applies to Macs that have been newly added to an MBiL lab collection. It does not apply to Macs that are already running the service, and does not apply to PCs.

These instructions have been added to the Windows “Deployment Procedure for Lab Managers” document which can be found at \\ws2.lboro.ac.uk\DesktopResource\Windows\W7\labs\Procedures.

 If you have any queries regarding this, please contact the IT Service Desk on x222333 or IT.Services@lboro.ac.uk.

Introduction of Specific Task Sequences to the Windows 7 Service

This work is now complete.

The new sequences are:-

  • “PC Labs Base” which replaces “Windows 7 Service – 2015-16 LIVE” for Lab deployment which require a basic image.
  • “PC Labs Plus” which replaces “Windows 7 Service – 2015-16 Labs Common”
  • “Mac Labs Base” which replaces “Windows 7 Service – 2015-16 LIVE for Macs”
  • “Mac Labs Plus” which replaces “Windows 7 Service – 2015-16 Labs Common for Macs”

Staff PC installs will continue to be initiated using “Windows 7 Service – 2015-16 LIVE” until the new base image is ready.

CAN I GET MORE INFORMATION AND HELP?

If you have any queries regarding this, please contact the IT Service Desk via IT.Services@lboro.ac.uk  or on extension 222333.

Introduction of Specific Task Sequences to the Windows 7 Service

Hi All

As described in the briefing today some new SCCM  task sequences will be advertised on Friday 5th February between 8am and 10am.

The new sequences are:-

  • PC Labs Base” which replaces “Windows 7 Service – 2015-16 LIVE” for Lab deployment which require a basic image.
  • PC Labs Plus” which replaces “Windows 7 Service – 2015-16 Labs Common”
  • “Mac Labs Base” which replaces “Windows 7 Service – 2015-16 LIVE for Macs”
  • “Mac Labs Plus” which replaces “Windows 7 Service – 2015-16 Labs Common for Macs” 

Staff PC installs will continue to be initiated using “Windows 7 Service – 2015-16 LIVE” until the new base image is ready.

CAN I GET MORE INFORMATION AND HELP?

If you have any queries regarding this, please contact the IT Service Desk via IT.Services@lboro.ac.uk  or on extension 222333.