Change to Office365 Pro Plus activation on Windows staff PCs

The activation method for Office365 Pro Plus (a.k.a. Office 2016) on Windows 7 and Windows 10 staff PCs is being changed.

Using the current method (shared activation), Office applications can only be launched when connected to the internet. We are therefore changing Office365 Pro Plus installation on staff PCs to use user-based activation. This will activate Office in the name of the first user to use it on a PC.

Should this result in a user exceeding their maximum number of Office activations (10), instructions for deactivating computers they no longer used are available at http://www.lboro.ac.uk/services/it/staff/365/faqs/.

PCs which have Visio or Project installed already use this activation method. Lab PCs are not affected by this change.

What will the user see?

The change itself is silent and does not require or cause open Office applications to be closed. The first time a user launches an Office application after the change they will be asked to accept a license agreement. After that, neither that user nor any other user on that PC will see any prompts resulting from this change.

Timescale:

The change is being rolled out with the following schedule:

13/03/18 – IT staff, IT Services and Careers

15/03/18 – Professional Services

20/03/18 – Schools beginning with A – M

22/03/18 – Everyone else

This change has already been made in new Office installations installed during Task Sequences or via Software Center.

CAN I GET MORE INFORMATION AND HELP?

 Please contact our Service Desk at it.services@lboro.ac.uk for more information.

Symantec Anti-Virus 14 MP1 Rollout to Staff

Symantec Anti-Virus 14 MP1 will be rolled out to the staff service over the next few weeks according to the deployment schedule below:

Wed 31st May           IT Services
Wed 7th June           Careers
Wed 14 June            Professional Services
Wed 21 June            All Staff Machines

For more detailed information on this new SEP version please refer to the following links:

Symantec™ Endpoint Protection 14 Release Notes
https://support.symantec.com/en_US/article.DOC9446.html
https://support.symantec.com/en_US/article.DOC9698.html

Lab machines will get this new version of SEP when they are re-imaged over the summer.

AppV 5.1 Hotfix KB3115834

AppV 5.1 Hotfix KB3115834

When AppV 5.1 is installed on Windows 7 it can cause Internet Explorer 11 to close or not respond. This hotfix resolves the issue.

The update is silent and does not force a reboot but a reboot is required before the fix takes effect.

Timescale:

Deploy to All IT Services, U007, Careers and SMB108 – 07/06/2017
Deploy to All ITS Labs and Support – 12/06/17
Deploy to All Windows 7 Service – 16/06/17
Deploy only to PCs that require the update (Custom Collection) – 23/07/17

Release of Office 2016 for Window machines

IT Services will be releasing Office 2016, Visio 2016 and Project 2016 as a combined optional application on 24th January 2017.  Office 2010 will be removed as part of the installation process.

Webpages have been created to show users how to get the install and there are links to Microsoft quick start and training guides on the page.

The page is located here: –

http://www.lboro.ac.uk/services/it/staff/software/worksoftware/office2016/

A notice will be added to the staff noticeboard to make all staff aware of the release but in the meantime, feel free to share this email as you see fit.

CAN I GET MORE INFORMATION AND HELP?

For further information and advice, please contact the IT Service Desk via IT.Services@lboro.ac.uk.

Update to W7 Service Images and Task Sequences

Since the last update in November, a number of minor changes have been made to the Windows 7 Images and Task Sequences.

  1. Excel Solver properly installed in labs.
  2. AutoCAD Material Library properly installed in labs.
  3. Design Filter Software removed from all labs except S163.
  4. Mendeley updated to 1.16.3
  5. Microsoft Updates up till November have been installed

In order to make these changes live the existing task sequences will be disabled at 4:30pm today. The new task sequences will be enabled at 8:30am tomorrow. SCCM takes up to one and a half hours to register these changes so the new task sequences may not be available till 10:00am

If you have any queries regarding this, please contact the IT Service Desk on x222333 or IT.Services@lboro.ac.uk

Symantec Endpoint Protection 12.1.6 (MP5) Rollout

All,

Symantec Endpoint Protection 12.1.6 (MP5) will be deployed across campus starting from Tuesday the 18th of October.

The deployment schedule is as follows:

Symantec 12.1.6 MP5 Deployment for Staff:

IT Services                              18/10/2016
Support School                        25/10/2016
External Depts                         27/10/2016
Schools1 Collection*                01/11/2016
All Staff Machines                    08/11/2016

Symantec 12.1.6 MP5 Deployment for Labs:

Haslegrave Short Stay              19/10/2016
U007 Lab                                  24/10/2016
All Haslegrave Labs                  26/10/2016
LDS003                                    31/10/2016
All ITS Labs                              02/11/2016
All Labs                                    09/11/2016

The installation can take up to three minutes to install and does require a reboot. All the live SCCM task sequences have already been updated to include the SEP 12.1.6 MP5 update.

For more info on this update goto:

New features and fixes in Endpoint Protection 12.1.6 (MP5)
https://support.symantec.com/en_US/article.INFO3801.html

The main benefits of upgrading to the 12.1.6 (MP5) platform include:

-Fixes a number of critical security vulnerabilities with the product.
-Adds basic compatibility support for Windows 10 Anniversary Edition.
-Adds support for Ubuntu 16.04.
-Adds support for a SQL Server 2016 database.
-Adds support for VMWare ESX 6.0.
-Updates RSA SecurID authentication to support the latest RSA configurations.

Please contact the IT Service Desk via IT.Services@lboro.ac.uk or call extension 222333 if you encounter any issues or have any queries concerning this update.

Deployment of Adobe Acrobat DC to Windows 7 Staff Service – Futher Update

The issue regard blank pages in scanned documents appears to be related to the printer firmware which does the scanning and conversion to PDF rather that Adobe Acrobat software.

In the light of this we have decided to restart the rollout.

If you have any queries regarding this, please contact the IT Service Desk on x222333 or IT.Services@lboro.ac.uk