VDI Service – urgent patching required


IT Services need to apply a set of emergency patches to the VDI and BYOD services and to facilitate this the service will be unavailable on Monday 2nd November 2015.

This will also mean the image creation development server Vcentre2 will be unavailable as both services are hosted on this set of machines.


There will be no service available for the duration of the change.


If you have any queries regarding this, please contact the IT Service Desk via IT.Services@lboro.ac.uk

Adobe Shockwave Player to be removed from Windows 7 Service

Adobe Shockwave Player plugin no longer required for University business


What is happening

Previously we asked for feedback from yourselves on the proposal to remove Adobe Shockwave Player from the Windows 7 Service (staff and labs). This process did not reveal any University business or resources which require this plugin and our software metering systems have not identified regular usage of it in recent months.

IT Services will therefore remove Adobe Shockwave Player from the Windows 7 Service in the next few weeks. This will improve the security of the service by reducing the number of plugins which are susceptible to security vulnerabilities, thereby reducing the number of monthly software updates required.

How will the works affect me?

The client will be silently removed from all Windows 7 Service staff and lab PCs. The uninstallation takes less than a minute and does not impact the PC performance. After uninstallation, Adobe Shockwave content will not be available on managed PCs.

What if I still need Shockwave?

If you or a member of staff in your School require Adobe Shockwave for University business, please contact IT.Services@lboro.ac.uk ASAP. Please include the address of the site which uses Shockwave and an explanation of how it is used in your work.


The uninstallation schedule will be as follows:

  • Monday 26th January – IT Services staff PCs, N006 and U007 labs
  • Wednesday 28th January – Professional Services staff PCs, all ITS managed labs
  • Week commencing 2nd February – VDI Services
  • Wednesday 4th February – All W7 Service, including removal from Task Sequences.

Further information

Please contact the IT Service Desk on it.services@lboro.ac.uk.

VDI Service unavailable

VDI unavailable on the 12th January

Please be aware that the VDI infrastructure and the BYOD pool are currently unavailable. We are currently working on this issue and will update you as soon as possible.

Currently, if you do try and log onto the BYOD pool, you will receive a certificate error.

Posted in VDI

Welcome to the End User Computing development blog


This blog is intended to be used by IT Staff who are interested in the development of the Windows 7 Service and Multi-Boot iMac Lab service. The ITS End User Computing team will use this to post updates on development and inform IT staff of changes and known issues. You can follow these developments from the web page or via the RSS feed and there is currently no need to subscribe. We hope you find this useful. Please send any feedback or issues to it.services@lboro.ac.uk.