What’s your job title and how long have you been at Loughborough?

I’m a Customer Services Assistant and I’ve been working at Loughborough University for 14 years.

Tell us what a typical day in your job looks like?

My day-to-day duties include:

• Responding to customer enquiries via email and telephone
• Helping students with their parcels
• Printing new ID cards
• Advising staff and students with our print and postal service

What’s your favourite project you’ve worked on?

My favourite project was helping set up a new parcels system on campus.

What is your proudest moment at Loughborough?

My proudest moment at Loughborough was helping out at Summer Graduation. It was such a special event to be a part of and I felt proud to contribute to making the day run smoothly for everyone attending. It really highlighted the sense of community and achievement that makes Loughborough such a special place.

Tell us something you do outside of work that we might not know about?

I volunteer as one of Santa’s helpers through my local Rotary Club!

What is your favourite quote?

Short and sweet – ‘Keep calm and carry on!’