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Five minutes with: Katie Plumpton

23 November 2023

3 mins

What’s your job title and how long have you been at Loughborough?

I’m a Student Records and Operations Administrator and I’ve been here just over a year.

Tell us what a typical day in your job looks like?

Every day is different in the Student Records and Operations Office, you never know what query will come your way from both students and the Schools alike.

From registration and immigration compliance to exams and graduation, we work with the students’ academic records to keep them up to date and accurate. There’s never a quiet moment but we all rally round as a team and jump in to help each other. It sounds cheesy but everyone’s fab, and there’s always a tea round going on.

What’s your favourite project you’ve worked on?

My favourite time of year is graduation. We prepare the records for the students graduating, get the certificates and transcripts printed, send out the invites and help in the ceremonies. I love putting on a cap and gown, especially when I only thought I’d get to wear one once in my life at my own graduation – any excuse to dress up! There’s a real buzz on campus and it’s so lovely seeing the amazing outfits and happy graduands with their families. One of the hardest parts is trying not to photobomb people’s pictures as we walk in and out of the office as they all pose around the Hazlerigg-Rutland fountain.

What is your proudest moment at Loughborough?

Probably helping students from the temporary exams offices. The exam period involves lots of on-the-go problem-solving – from issues with paperwork to worried students. It’s great to be able to reassure students – helping them with their questions before, during and after the exams, as well as offering support to them if they get distressed. We get help from the Schools too and it’s nice to put faces to names of people you’ve spent the year emailing.

Tell us something you do outside of work that we might not know about?

I have rather eclectic tastes and love being busy and socialising! In my spare time I co-host an Archers fan podcast called ‘All About The Archers’. I also go to independent wrestling shows around the country especially Resurgence in Leicester. I enjoy gigs, chilling with an embroidery in front of the TV, listening to many podcasts, and Ceroc dancing.

What is your favourite quote?

“Do more of what makes you happy”

If you would like to feature in ‘5 Minutes With’, or you work with someone who you think would be great to include, please email Soph Dinnie at

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