{"id":35,"date":"2015-02-13T15:02:30","date_gmt":"2015-02-13T15:02:30","guid":{"rendered":"https:\/\/copyright.lboro.ac.uk\/research\/?p=35"},"modified":"2015-12-09T08:46:04","modified_gmt":"2015-12-09T08:46:04","slug":"four-email-problems-that-even-titans-of-tech-havent-resolved","status":"publish","type":"post","link":"https:\/\/blog.lboro.ac.uk\/research\/communication-culture-citizenship\/four-email-problems-that-even-titans-of-tech-havent-resolved\/","title":{"rendered":"Four email problems that even titans of tech haven’t resolved"},"content":{"rendered":"

Tom Jackson<\/a>, Loughborough University<\/a><\/em> and Emma Russell<\/a>, Kingston University<\/a><\/em><\/p>\n

The email address as we know it was born when Ray Tomlinson introduced the \u201c@\u201d sign in 1977, since which email has continually grown in popularity as a communication tool for work and pleasure \u2013 until last year. For the first time ever, 2014 recorded a sharp decrease<\/a> in the number of emails sent around the world, from 204m per second in 2013 to 138.8m per second in 2014.<\/p>\n

For personal or social exchanges, instead we\u2019re increasingly using social media such as Facebook, Twitter, Whatsapp and others. But the office email inbox is as busy as ever \u2013 and this is a real problem for the millions of workers who have become so dependent upon it.<\/p>\n

Email overload is suffered by 87% of employees<\/a>, with 53% of them saying they cannot cope with the volume of email they have to deal with. So there\u2019s a real need to re-imagine the antiquated applications and approaches to email that are hindering productivity and causing an increase in stress at work.<\/p>\n

So here are three new email systems: IBM\u2019s Verse<\/a>, Amazon\u2019s WorkMail<\/a>, and Google\u2019s Inbox<\/a>. Could any of these help us recover our sanity by mastering email at work? What do they bring that the old ways of approaching email lack?<\/p>\n

There are four fundamental issues that need tackling: we\u2019re addicted to email \u2013 one in three people respond to email within seconds. We\u2019re poor at managing our inbox, leading to a failure to cope with the information it contains. We don\u2019t write email in succinct, understandable language, adding unnecessary complexity<\/a>. And we find it difficult to switch off, with smartphones allowing us to access work email 24-hours a day. Research has demonstrated that this prevents people from drawing boundaries<\/a> between work and home, meaning there\u2019s no respite from daily work stresses.<\/p>\n

Verse improves co-working<\/strong><\/p>\n

Verse brings fast search to mail \u2013 and its social element promotes relationship-building with colleagues by offering information and insight into others involved in any given email correspondence. This feature will help organisations to determine who knows what and who\u2019s talking to whom \u2013 and will reduce the duplication of work and the time taken to locate important information. So this goes some way to addressing the problem of email management.<\/p>\n

\"\"<\/a><\/figure>\n

IBM gives you chapter and Verse on who you\u2019re talking two.<\/span>
\nIBM<\/span><\/span><\/p>\n

WorkMail doesn\u2019t add much<\/strong><\/p>\n

WorkMail from Amazon at least has the right name for the job. Alas, rather than offering a different approach to using email it\u2019s more of a technical manoeuvre. Aimed at business users, it\u2019s a replacement for the managed email hosting products offered by the likes of Microsoft or Google, while still allowing users to keep whichever email client program they\u2019re used to using, on desktop or mobile. While Amazon includes its own web-based email client too, nothing about WorkMail tackles any of our four big issues with this new system. Instead it seems aimed at garnering Amazon more recognition for its business services.<\/p>\n

Inbox gives you some pause<\/strong><\/p>\n

Google\u2019s far-from-imaginatively named program is more a re-designed interface to its Gmail service aimed at making email management easier. Radical changes to the same old email interface we\u2019ve come to expect can be off-putting at first. Here, messages are bundled into categories (which may not fit with your own classifications), and commands you\u2019ve learnt to rely on are re-labelled, moved, or omitted.<\/p>\n

However, Google has made a good effort at tackling two of our four big issues: inbox management and difficulty in switching off. It simplifies the email interface by becoming more like instant messaging and provides a snooze function to make emails that intrude at busy times disappear until quieter periods.<\/p>\n

A deeper look required<\/h2>\n

With IBM, Google, and (to a lesser extent) Amazon attempting to strip email back to a more simplistic mode of exchange, we might have reason to hope that we could regain control over a system that has evolved from being a neat communication medium to something that consumes your whole life. Google Inbox at least offers the possibility of not being interrupted.<\/p>\n

But we\u2019re still left with the problem of email addiction, of constantly checking for updates. By making email easier to access we\u2019ve exacerbated our dependence upon it. And there\u2019s no feature to help us write more succinctly.<\/p>\n

With two of our four big issues still untouched by the latest developments from these titans of tech, we\u2019re left wondering whether they\u2019re only serving up a smorgasbord of surface-level changes that do nothing to really get to the heart of the problem with email: we just can\u2019t get enough of what\u2019s bad for us.<\/p>\n

\"The<\/p>\n

Tom Jackson<\/a>, Professor of Information and Knowledge Management and Director of the Centre for Information Management, Loughborough University<\/a><\/em> and Emma Russell<\/a>, Senior Lecturer in Occupational Psychology Management, Kingston University<\/a><\/em><\/p>\n

This article was originally published on The Conversation<\/a>. Read the original article<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Tom Jackson, Loughborough University and Emma Russell, Kingston University The email address as we know it was born when Ray Tomlinson introduced the \u201c@\u201d sign in 1977, since which email has continually grown in popularity as a communication tool for work and pleasure \u2013 until last year. For the first time ever, 2014 recorded a […]<\/p>\n","protected":false},"author":145,"featured_media":47,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[4],"tags":[],"class_list":["post-35","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-culture-citizenship"],"yoast_head":"\nFour email problems that even titans of tech haven't resolved<\/title>\n<meta name=\"description\" content=\"Email has continually grown in popularity as a communication tool for work and pleasure \u2013 until last year.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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