Silvia Masiero: Big data for anti-poverty programmes

The idea of datafication, intended as rendering many non-quantified processes into data, has become ubiquitous in business intelligence. Mayer-Schonberger and Cukier (2013) refer to big data as “a revolution that will transform how we live, work and think”, since data have transitioned from the role of optional asset to that of programmatic lens to seeRead more

Nicola Bateman: New operating model skills framework for service organisations

SOMS  – Service Operating Model Skills is an industrial framework to specify the skills required for people designing, implementing and maintaining operating models.  It has been developed by the Centre for Service Management at the School of Business and Economics at Loughborough University in response to requests from coaches and facilitators in this sector suchRead more

Seeing is improving?

Since July 2014, Dr Nicola Bateman (Senior Lecturer) and I have been involved with the Consultancy OEE on a short visual management research project. The outputs of this project were used by OEE to refine their visual management offering to clients. The research project looked at ways of streamlining the consulting operation and implementation process ofRead more

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