In a time of constrained public spending in the UK, there is a greater emphasis among public service organisations (PSOs) to use methods such as continuous improvement to use public resources wisely, and to provide value for money to service users and customers. Continuous improvement is a process by which all staff within an organisationRead more
SOMS – Service Operating Model Skills is an industrial framework to specify the skills required for people designing, implementing and maintaining operating models. It has been developed by the Centre for Service Management at the School of Business and Economics at Loughborough University in response to requests from coaches and facilitators in this sector suchRead more