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Student Services Spotlight: How can we help you?

13 January 2021

3 mins

Welcome to the Student Support Services spotlight series! In this series, we will introduce you to all our of Student Support Services and let you know how we can offer you support during your studies at Loughborough University London. In the first blog, meet our Student Services team and find out all the ways they are here to support you.


The Student Services Team

A big, big hello from the Student Services team!

Let me introduce you to the two smiley faces you will see on the Student Services desk.

Meet Asia

Asia is our Senior Support Officer who is largely involved in attendance/engagement check-ins, registration, and graduation. Asia is also the student ambassador coordinator and is involved in the recruitment and training process.

Meet Tasmin

Tasmin joined us last year and is our Support Officer, the secretary for our student and staff liaison committee and module feedback coordinator.

We are your first point of contact for any queries, questions or concerns and If we are unable to answer it, we know where to direct you!

How can we help you?

  1. General queries and referrals
  2. Proof of Student Status letters
  3. Module change requests
  4. Timetabling
  5. Leave of absence
  6. Attendance
  7. MyLboro app

How can you contact us?

Telephone: 020 3805 1348

The telephones are open Monday, to Friday 9am – 5pm so whether you fancy a chat, have an urgent question or not sure who to contact, just give us a call

Email: london-enquiries@lboro.ac.uk

Alternatively, our inbox is always open and you can contact the London student services via email.

Find us: On the fourth floor

You can also find us on the fourth floor, just as you exit the lifts. You will often see us as you head to the quiet study area so make sure you pop by and say hello!

Currently, Student Services has moved remotely, however we are still here to support you, via telephone or email, Monday to Friday, 9am – 5pm

The advice team

Our advice team is located at our Loughborough campus and are just a phone call away. Our advice team can support you with financial, housing and immigration and visa advice. Our Advice team can be contacted via advice@lboro.ac.uk.

Student Services web chat

If you have any questions about our Student Support Services or perhaps you have some questions and you’re not sure who to speak to:

Join the Professional Services team webchat – we are here to answer your queries on 20th January, 12:00 – 14:00 (GMT)

Click here which will take you to our Loughborough University London – Department Information. The link will go live just before the start time on Wednesday 20th January 2021.


This blog is part of the Student Support Services spotlight series. To read other blogs in this series, please visit the blog home page.

For student enquiries, please email london-enquiries@lboro.ac.uk or call 020 3805 1348.

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